Sara Munoz-Martinez
Jacksonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Relationship - Office Manager
Piccard Pets Supplies.
03.2018 - Current
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Payroll processing
Sr. Loan Processor
RP Funding
06.2015 - 03.2018
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Mortgage Operations Processor
PNC Mortgage
12.2013 - 01.2015
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Answered queries by locating and retrieving necessary files.
Customer Relationship Manager
Bank Of America
05.2010 - 01.2013
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
Title Specialist
Lakeshore Management
07.2009 - 05.2010
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Organized and prepared tax and title documents to transfer ownership of property.
- Entered title information into database.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
Assistant to District Manager
American Residential Communities - ARC
12.2005 - 02.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
BBA - Business Administration And Management
Molloy College
Rockville Centre, NY07.1999
Skills
A highly motivated and results-driven professional Strategic and innovative leader who thrives on challenges and the opportunity to excel and deliver Demonstrated and proven strong motivating leadership, communication and negotiation skills Creative problem solver, with a keen attention to detail and quality with an exceptional ability to plan and organize work efforts and excel in a team environment Independent worker with a high degree of initiative and genuine commitment to serve client needs
- Fluent in Spanish and English
- Microsoft Word
- Multitasking
- Organizational Skills
- Team Building
- Written Communication
- Data Entry
- Critical Thinking
- Relationship Building
- Research
- Problem Resolution
- Team Management
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Customer Relationship - Office Manager
Piccard Pets Supplies.
03.2018 - Current
Sr. Loan Processor
RP Funding
06.2015 - 03.2018
Mortgage Operations Processor
PNC Mortgage
12.2013 - 01.2015
Customer Relationship Manager
Bank Of America
05.2010 - 01.2013
Title Specialist
Lakeshore Management
07.2009 - 05.2010
Assistant to District Manager
American Residential Communities - ARC
12.2005 - 02.2009
BBA - Business Administration And Management
Molloy College
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