Sara Nartker
Shepherd,MI
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers/members. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
HomeWorks Tri-County Electric
Blanchard, MI
04.2016 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with members/customers to understand needs, resolve issues and answer questions.
- Provide excellent customer service to each member in person and over the phone.
- Assist other employees with training needs/questions
- Assist Senior Staff when my supervisor is unavailable
- Able to multi task in a busy work environment
Customer Service Representative
Farm Service Agency
Mt.Pleasant, MI
06.2015 - 04.2016
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Assistant Store Manager
Goodwill Industries of Greater Grand Rapids
Mt.Pleasant, MI
12.2008 - 04.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Dollar General
Shepherd, MI
02.2006 - 12.2008
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Education
High School Diploma -
Mt. Pleasant Senior High School
Mount Pleasant, MI06-2002
Skills
- Data Entry
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Problem Resolution
- Strategic sales knowledge
- Shipping and receiving understanding
- Problem-solving abilities
- Call center procedures
- Calm Demeanor
- Call Center Operations
- Key holder experience
- Filing
- Customer Service
- Multi-Task Management
- Staff education and training
References
References available upon request.
Timeline
Customer Service Representative
HomeWorks Tri-County Electric
04.2016 - Current
Customer Service Representative
Farm Service Agency
06.2015 - 04.2016
Assistant Store Manager
Goodwill Industries of Greater Grand Rapids
12.2008 - 04.2015
Assistant Store Manager
Dollar General
02.2006 - 12.2008
High School Diploma -
Mt. Pleasant Senior High School
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