Sara Nelson
Plainville,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Standard Content Coordinator
MEDITECH
Foxboro
03.2020 - Current
- Invited to take on the role of projects specific to the delivery of standard content, making the delivery process more concrete and reaching the goals of the content versioning process.
Extended Business Hours Senior Specialist
MEDITECH
Westwood
10.2018 - 03.2020
- Responsible for assisting customers by troubleshooting, researching and resolving system issues during off hours
- Areas of support included all clinical applications as well as training self to provide support for scanning and archiving; for all platforms.
Application Analyst
MEDITECH
Canton
09.2014 - 10.2018
- Responsible for developing materials to support customers in achieving operational excellence
- Hold a comprehensive knowledge of healthcare-related subject matter content, product functionality, industry topics, and/or project management.
Advanced Clinical Supervisor
MEDITECH
Canton
02.2013 - 09.2014
- Ensuring team provides customers with safe, dependable, quality software and software support, as well as timely access to accurate data in support of their daily operations
- Provide support and guidance to team members in the performance of their duties and be an integral component in the development of the members of the group and team as a whole.
Senior Application Specialist
MEDITECH
Canton
07.2011 - 02.2013
- Extension of the 'Application Specialist' role; along with high visibility in the group, detailed projects and mentorship.
Application Specialist
MEDITECH
Canton
02.2006 - 07.2011
- Responsible for working with customers throughout their continued partnership with MEDITECH by troubleshooting, researching, and resolving all aspects of customer software and system issues
- Be the primary face of MEDITECH, working hard to ensure a successful, long-term relationship with customers
- Alongside, playing an important role in helping clients realize the maximum benefit from their MEDITECH solutions.
Education
Bachelor Degree - Concentration in Graphic Design
Bridgewater State University
Bridgewater, MA05-2005
Skills
- Analytical Skills
- Building Strong Relationships
- Communication
- Customer Service
- Customer Support
- Employee Training
- Leadership
- Medical Software
- Project Coordination
- Software Troubleshooting
- Skilled Multi-tasker
- Subject Matter Expert
- Training
- Salesforce
- Jira
- Confluence
- Google Applications
- Deadline Management
- Proofreading abilities
- Internal Communications
- Creative Direction
- Online research
- Content Management
References
References available upon request.
Timeline
Standard Content Coordinator
MEDITECH
03.2020 - Current
Extended Business Hours Senior Specialist
MEDITECH
10.2018 - 03.2020
Application Analyst
MEDITECH
09.2014 - 10.2018
Advanced Clinical Supervisor
MEDITECH
02.2013 - 09.2014
Senior Application Specialist
MEDITECH
07.2011 - 02.2013
Application Specialist
MEDITECH
02.2006 - 07.2011
Bachelor Degree - Concentration in Graphic Design
Bridgewater State University
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