Sara Nelson
Park Rapids,MN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Dental Treatment Coordinator
Pine Park Family Dentistry
01.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Leasing Agent
Midwest Minnesota Community Development Corporatio
11.2024 - 12.2024
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Answered Property Management phone line promptly and professionally, and directed all calls accordingly.
- Process and screen applications/denials using the applicable policy.
- Maintain waitlist for all portfolios, including EDA properties.
- Perform verifications and background checks, when applicable.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Operations Manager
Innovative Storage
07.2024 - 09.2024
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed day to day processing of accounts receivable, producing correlating reports.
- Reconciled monthly activities and ensured tax-related requirments were fullfilled.
- Provided customers with storage units, signed lease agreements, offered customer services, and handled marketing.
- Attended Uhaul University to learn all the ins and outs of Uhaul leasing and sales. Signed leases, rented out uhaul units, provided trucks and trailers and uboxes.
- Managed Inventory and supply chain.
Assistant General Manager
Heartland Inn
10.2021 - 06.2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Resort Supervisor
Northern Pine Lodge
04.2017 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Supervised all Spring Cleaning, opening of cabins in addition to Saturday turnovers and end of season shut downs.
- Opened and Closed the Lodge daily and was in charge of guest activities. Including Kids camp everyday for 2 hours, kids fishing derby, Bingo nights, Movie nights, Saturday new guest BBQ.
Case Manager/Administrative Assistant
Hubbard County Housing and Redevelopment Authority
09.2002 - 01.2008
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Psychology
Bemidji State University
Bemidji, MNHigh School Diploma -
Menahga High School
Menahga, MN05-1998
Skills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Office management
- Customer service
- Customer and client relations
- Documentation and recordkeeping
- Scheduling and calendar management
- Microsoft Office Suite
- Multi-line telephone systems
- Microsoft outlook
Timeline
Administrative Assistant/Dental Treatment Coordinator
Pine Park Family Dentistry
01.2025 - Current
Leasing Agent
Midwest Minnesota Community Development Corporatio
11.2024 - 12.2024
Operations Manager
Innovative Storage
07.2024 - 09.2024
Assistant General Manager
Heartland Inn
10.2021 - 06.2024
Assistant Resort Supervisor
Northern Pine Lodge
04.2017 - 09.2021
Case Manager/Administrative Assistant
Hubbard County Housing and Redevelopment Authority
09.2002 - 01.2008
Psychology
Bemidji State University
High School Diploma -
Menahga High School
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