SARA NOMAIR
IRVINE,CA
Summary
5 plus years experience in providing friendly customer service, resolving inquiries along with complaints, maintaining accurate records, processing payments effectively and generating sale leads. Overall, building strong client experience to improve satisfaction ratings
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE/SALES REP
Glow Photo Booth.
06.2019 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
OPERATIONS ASSISTANT
Guard Force Security Services
07.2022 - 09.2023
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Desk Receptionist
Alliance Health Choice
02.2021 - 02.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Science - Business Marketing
Cal State Northridge
Northridge, CA05.2021
DIPLOMA -
Simi Valley High School
Simi Valley, CA06.2017
Skills
- Product knowledge
- Customer relationship (CRM)
- Customer service
- Time management
- Problem-solving
- Cash handling
- Sales
- Organization
- Multitasking
- Communication
References
References Upon Request
Timeline
OPERATIONS ASSISTANT
Guard Force Security Services
07.2022 - 09.2023
Front Desk Receptionist
Alliance Health Choice
02.2021 - 02.2022
CUSTOMER SERVICE/SALES REP
Glow Photo Booth.
06.2019 - Current
Bachelor of Science - Business Marketing
Cal State Northridge
DIPLOMA -
Simi Valley High School
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