Summary
Overview
Work History
Skills
Timeline
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Sara Novinger

Carl Junction,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management trainee position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Carrier/204b Supervisor

United States Postal Service, USPS
07.2021 - Current
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for designated route.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Assistant Call Center Manager

Teleperformance USA/UHC
11.2016 - 07.2021
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

General Manager

Candlewood Suites Hotel
10.2015 - 11.2016
  • Managed budget implementations, employee reviews, training, schedules
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.

Skills

  • Complex Problem-Solving
  • Critical Thinking
  • Effective Planning
  • Reading Comprehension
  • Performance Management
  • Customer Interaction
  • Operational Improvements
  • Client Support
  • Customer Satisfaction
  • Quality Assurance
  • Documentation and Recordkeeping
  • Performance Improvement

Timeline

Carrier/204b Supervisor

United States Postal Service, USPS
07.2021 - Current

Assistant Call Center Manager

Teleperformance USA/UHC
11.2016 - 07.2021

General Manager

Candlewood Suites Hotel
10.2015 - 11.2016

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Sara Novinger