Sara Olson

As a key member of the RNS team, this role is responsible for overseeing daily driver operations, supporting team performance, and ensuring exceptional service delivery. Responsibilities include:

• Maintain and manage driver schedules to ensure proper coverage and operational efficiency.
• Review and approve or deny Paid Time Off (PTO) requests in a timely manner.
• Lead the hiring process for open driver positions, including interviewing and onboarding.
• Communicate updates, changes, and important information to drivers promptly and effectively.
• Coordinate training schedules for incoming drivers and work closely with trainers to prepare for new trainee onboarding.
• Act as a liaison between drivers and upper management, relaying feedback, ideas, and concerns.
• Conduct regular check-ins with drivers to ensure the safety of both drivers and patients.
• Handle all accident and incident reporting, including documentation and follow-up procedures.
• Ensure all drivers are equipped with the necessary tools and supplies to perform their daily duties.
• Demonstrate and promote RNS core values in all interactions and decisions.

• Answered and directed incoming phone calls in a professional and courteous manner.
• Greeted clients, visitors, and vendors, ensuring a welcoming and organized front desk environment.
• Scheduled interviews and assisted with calendar management for hiring staff.
• Maintained accurate records by filing documents and entering data into internal databases.
• Monitored and replenished office inventory, coordinating supply orders as needed to support daily operations.

• Handled incoming calls and other forms of communication, ensuring timely and professional responses.
• Managed and maintained an organized filing system, both physical and digital.
• Recorded and updated information as needed for internal records and client files.
• Greeted and assisted clients and visitors, providing a positive and professional front-office experience.
• Updated paperwork and maintained accurate documentation through word processing and database systems.
• Organized and maintained common office areas to ensure a clean and efficient workspace.
• Monitored and replenished office supplies and ensured proper functioning of equipment.
• Provided reception support and general administrative assistance as needed.
• Gained experience working as a virtual assistant, supporting remote operations and communication.
• Created, maintained, and entered data into various databases with attention to detail and confidentiality.