Managed phone and email communication with clients and agents.
Handled policy loans, surrenders, issues.
Communicated client feedback to Home Office in New Haven, CT.
Ensured Death Claims were started and completed.
Worked with families directly, in office and remote to ensure payment of death claim.
Stayed in contact with family/beneficiary until process was completed.
Sales Associate
Columbia Sportswear
06.2014 - 04.2015
Cultivated strong customer relationships through personalized service and product recommendations.
Managed inventory levels efficiently to ensure optimal stock availability and minimize shortages.
Trained and mentored new sales associates on product knowledge and effective selling techniques, specifically with introducing PrAna to Columbia Sportswear Employee Store.
Observant of trends, engaged in Visual Presentation with displays.
Jungle Cruise Skipper
Walt Disney World Resort
08.2008 - 01.2009
Navigated vessels safely ensuring compliance with regulations and company standards.
Welcomed guests onboard, loaded boat properly with weight and number of guests.
Public speaking. Performing improv for full boat of guests, up to 30.
Education
YTT, 200 - Yoga Teacher Training
Santosha Yoga
Portland, OR
01-2015
Associate of Applied Science - Women's Health
Portland Community College
Portland, OR
01-2010
Skills
Social, outgoing Excels in public speaking
Communicates well and effectively
Organized and Focused
Motivated
Eagerness to learn new skills
Mindful, calm in action and words in high stress situations
Personable, connects easily with others
Helps others feel welcomed and at peace
Interests
Movement Hiking, Yoga, Weight Lifting
Sewing, Garment Work and Quilting
Leather Work
Native Beading, and Traditional Arts
Gardening
Repurposing and Reupholstering
Time with my family, my daughter, Alma and my dog, Sven