Sara Orellana
Cuddebackville,NY
Summary
Adept at managing office operations and coordinating patient care, I significantly enhanced team efficiency at Merrill Corporation and ensured HIPAA compliance at St Luke Roosevelt Hospital. With a strong work ethic and expertise in Microsoft Office, I excel in customer service and office management, streamlining processes and improving customer satisfaction.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
24
24
years of professional experience
Work History
Office Manager
Cristo Es La Luz, Inc
03.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Food Pantry Coordinator since February 2012, which entails: Managing inventory, coordinating the delivery & the distribution days. Making sure that are volunteers to help out in distributions and deliveries. In addition get more companies to donate to our pantry.
Front Desk Medical Receptionist
St Luke Roosevelt Hospital
08.2009 - 02.2010
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Front Desk Medical Receptionist
Thelma Adair Columbia University
01.2006 - 06.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
SCS Support Person
Merrill Corporation
03.2001 - 11.2004
- Enhanced team efficiency by streamlining processes for handling client inquiries and concerns.
- Contributed to the continuous improvement of support processes through regular review and analysis of customer feedback data.
- Streamlined internal communication channels between departments, facilitating faster issue resolution times for customers requiring multi-team involvement.
- Reduced response time with effective prioritization of support tickets.
Education
Bachelor of Arts - Graphic Communications
New York City College of Technology
Brooklyn, NY06-2002
Skills
- Customer service
- Patient scheduling
- Remote support
- Office management
- Data entry
- Customer relations
- Payment collection
- Schedule coordination
- Microsoft office
- Strong work ethic
- Clerical support
- Scheduling
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Cristo Es La Luz, Inc
03.2010 - Current
Front Desk Medical Receptionist
St Luke Roosevelt Hospital
08.2009 - 02.2010
Front Desk Medical Receptionist
Thelma Adair Columbia University
01.2006 - 06.2009
SCS Support Person
Merrill Corporation
03.2001 - 11.2004
Bachelor of Arts - Graphic Communications
New York City College of Technology
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