Sara Owens
Maricopa,AZ
Summary
Dynamic professional with a proven track record at Abbott Laboratories, excelling in audit processes and enhancing efficiency. Skilled in time management and ethical judgment, I have successfully reduced fraud risk and improved financial reporting accuracy. Committed to delivering exceptional results through effective teamwork and problem-solving abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure Inside Sales / Telemarketer position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Batch Record Auditor
Abbott Laboratories
11.2024 - 12.2025
- Followed established auditing processes to meet internal and regulatory requirements.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with auditees staff to obtain necessary information for audits.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
- Interviewed auditees to gather data needed to conduct audits.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
Appointment Setter /Outbound Telemarketer
Prestige Janitorial Services, LLC
06.2022 - 10.2024
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Scheduled and confirmed appointments and meetings for senior management team.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Received in-bound calls and initiated out-bound daily calls to introduce customers services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Inside Account Manager
Hexcel Corporation
02.2019 - 05.2022
- Streamlined the order processing system for faster turnaround times, resulting in increased client loyalty.
- Utilized CRM software to track client interactions, ensuring timely responses and appropriate escalation when necessary.
- Collaborated closely with external partners such as distributors and logistics providers for smooth order fulfillment processes.
- Coordinated cross-functional teams to address client issues promptly, fostering a positive customer experience overall.
- Maintained regular communication with existing clients while actively seeking out new business opportunities.
- Negotiated favorable contract terms with clients, securing long-term business partnerships and maximizing profit margins.
- Increased customer retention by conducting regular follow-ups and providing exceptional after-sales support.
- Managed a diverse portfolio of accounts, consistently exceeding sales targets through proactive relationship building.
- Enhanced customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
Customer Service Representative
FedEx Ground
07.1999 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate of Arts - Business / Accounting
Arizona Western College
Yuma, AZHigh School Diploma -
Pima High School
Pima, AZ05-1999
Skills
- Time management
- Attention to detail
- Multitasking and organization
- Ethical judgment
- Decision-making
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Multitasking Abilities
- Adaptability and flexibility
- Self motivation
- Professionalism
- Reliability
Languages
English
Timeline
Batch Record Auditor
Abbott Laboratories
11.2024 - 12.2025
Appointment Setter /Outbound Telemarketer
Prestige Janitorial Services, LLC
06.2022 - 10.2024
Inside Account Manager
Hexcel Corporation
02.2019 - 05.2022
Customer Service Representative
FedEx Ground
07.1999 - 01.2019
Associate of Arts - Business / Accounting
Arizona Western College
High School Diploma -
Pima High School