Sara Padua
Orlando,FL
Overview
11
11
years of professional experience
Work History
Business Care Specialist
Truist Bank
Orlando, FL
11.2022 - Current
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Hollywood drive in golf
Orlando, FL
08.2021 - 10.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
Team Member
Trader Joe's
Jacksonville, FL
06.2013 - 07.2021
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Identified opportunities for process improvements within the department.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to maximize productivity and efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
Education
High School Diploma -
West Irondequiot Highschool
Rochester, NY06-2013
Skills
- Inbound and Outbound Calling
- Account updating
- Complaint resolution
- Retail sales customer service
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Technical Support
- Customer Service
Timeline
Business Care Specialist
Truist Bank
11.2022 - Current
Cashier
Hollywood drive in golf
08.2021 - 10.2022
Team Member
Trader Joe's
06.2013 - 07.2021
High School Diploma -
West Irondequiot Highschool