Overview
Work History
Education
Skills
Timeline
Generic

Sara Padua

Orlando,FL

Overview

11
11
years of professional experience

Work History

Business Care Specialist

Truist Bank
Orlando, FL
11.2022 - Current
  • Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Cashier

Hollywood drive in golf
Orlando, FL
08.2021 - 10.2022
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.

Team Member

Trader Joe's
Jacksonville, FL
06.2013 - 07.2021
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided customer service support to ensure satisfaction.
  • Identified opportunities for process improvements within the department.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Answered phone calls regarding inquiries about products or services.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Monitored expiration dates on food items for freshness assurance.

Education

High School Diploma -

West Irondequiot Highschool
Rochester, NY
06-2013

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Complaint resolution
  • Retail sales customer service
  • Problem-solving abilities
  • Computer Proficiency
  • Active Listening
  • Technical Support
  • Customer Service

Timeline

Business Care Specialist

Truist Bank
11.2022 - Current

Cashier

Hollywood drive in golf
08.2021 - 10.2022

Team Member

Trader Joe's
06.2013 - 07.2021

High School Diploma -

West Irondequiot Highschool

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Sara Padua