Summary
Overview
Work History
Education
Skills
Timeline
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Sara Patton

Mesquite

Summary

Detail-oriented and customer-focused, with 6 years of experience in client relations, appointment coordination, and data management. Demonstrated ability to efficiently handle high volumes of data entry, effectively manage client schedules, and resolve issues in a remote environment. Seeking a remote role to leverage expertise in communication, data management, and customer support, with a keen focus on accuracy and efficiency.

Overview

7
7
years of professional experience

Work History

Member Support Representative

Omada Health
12.2024 - Current
  • Respond to member inquiries via chat, email, and phone, providing support for the Omada health program and app.
  • Verify clinical eligibility and insurance coverage for program applicants, ensuring a smooth onboarding process.
  • Handle sensitive member information with discretion and confidentiality, adhering to Omada's privacy standards.
  • Boost Member Support efficiency by collaborating with diverse teams and suggesting system advancements.
  • Manage support tickets using Zendesk, ensuring accurate documentation and timely resolution of member concerns.
  • Acquired knowledge of new product features and updates to provide exceptional support.
  • Exceeded support metrics and service level expectations consistently.

Customer Service Representative

160 Driving Academy
05.2022 - 09.2024
  • Managed a high volume of inbound and outbound calls, coordinating appointments across multiple time zones with precision
  • Oversaw scheduling accuracy by updating and organizing 150+ client calendars.
  • Conducted regular data updates for client information and schedules.
  • Communicated with clients via email, text, and phone to optimize attendance and resolve issues efficiently
  • Used CRM systems to organize and monitor client activities.

Retention and Collections Specialist

Telvista
08.2021 - 05.2022
  • Negotiated and resolved escalated customer issues, fostering trust and improving brand loyalty
  • Enhanced customer retention by implementing strategic communication and sales techniques
  • Accurately processed payments, refunds, and billing adjustments while maintaining thorough records
  • Conducted data entry and record-keeping, ensuring customer information was consistently accurate and up to date

Property Manager

Rahman Properties
04.2018 - 06.2021
  • Performed detailed audits of financial ledgers and rent payments, ensuring accuracy in all records
  • Streamlined leasing processes, from applicant screening to property tours, ensuring high occupancy rates
  • Managed communication between clients, vendors, and government entities, facilitating housing acquisition and support initiatives
  • Maintained accurate data related to leases, payments, and client communications
  • Supervised maintenance team

Education

GED -

Paris Junior College
Sulphur Springs

Skills

  • Ability to Multitask
  • Microsoft Office
  • Communication Skills
  • Customer Service
  • Data Entry
  • Customer Relationship Management (CRM)
  • Multi-Line Phone System
  • Email and Chat Support
  • Salesforce
  • Zendesk

Timeline

Member Support Representative

Omada Health
12.2024 - Current

Customer Service Representative

160 Driving Academy
05.2022 - 09.2024

Retention and Collections Specialist

Telvista
08.2021 - 05.2022

Property Manager

Rahman Properties
04.2018 - 06.2021

GED -

Paris Junior College

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Sara Patton