Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Paulik

Ronan,MT

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, and customer relations.

Overview

24
24
years of professional experience

Work History

Owner/Trainer

Affinity Canine Education
05.2019 - 06.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Self-motivated, with a strong sense of personal responsibility.

Owner/Operator

Spoiled Rotten Pet Sitting
03.2008 - 07.2015
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior pet sitting services to customers.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and motivated employees to perform daily business functions.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Pet Care Specialist/Dog Trainer

Petco
03.2004 - 05.2006
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Documented pet care activities, immunizations and treatments delivered.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Monitored animals for behavioral problems and signs of health issues.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
  • Modified or help others modify pet behavior with proven, safe strategies.
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Handled animals safely and remained calm in different situations.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.

Catering Staff Member/Bartender

The Inn At Gig Harbor
01.2001 - 11.2003
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Served high customer volumes during special events, nights, and weekends.

Shipping and Receiving Manager

Soundwest Audio
02.2000 - 10.2003
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Pulled, verified, and packaged items for shipment.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.
  • Conducted comprehensive audits of shipping and receiving processes, identifying and rectifying inefficiencies.

Deli Clerk

Albertsons
07.1999 - 04.2001
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.

Fast Food Worker

Kentucky Fried Chicken
09.1997 - 12.1999
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.

Education

High School Diploma -

Peninsula High School
Gig Harbor, WA
06-1999

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Marketing
  • Staff Management
  • Business Development
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities

Timeline

Owner/Trainer

Affinity Canine Education
05.2019 - 06.2021

Owner/Operator

Spoiled Rotten Pet Sitting
03.2008 - 07.2015

Pet Care Specialist/Dog Trainer

Petco
03.2004 - 05.2006

Catering Staff Member/Bartender

The Inn At Gig Harbor
01.2001 - 11.2003

Shipping and Receiving Manager

Soundwest Audio
02.2000 - 10.2003

Deli Clerk

Albertsons
07.1999 - 04.2001

Fast Food Worker

Kentucky Fried Chicken
09.1997 - 12.1999

High School Diploma -

Peninsula High School

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Sara Paulik