Sara Pavelka
Copperas Cove,TX
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
STARBUCKS
Killeen, TX
06.2018 - Current
- Maintained consistency in ordering and adjusting food and supply orders using IMS pars.
- Led day-to-day activities of team, managing employee breaks and promptly informing management of area activities and significant issues.
- Addressed challenges involving technology malfunctions, bottlenecks, and unplanned interruptions in store operations.
- Completed opening, mid and closing procedures daily in accordance with policies/procedures
- Responded promptly to customer inquiries or complaints in a professional manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Assigned tasks to team members based on their strengths and skill sets.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated employee performance, delivering individualized feedback and praise.
- Provided feedback to employees regarding their performance to improve productivity.
Jewelry Consultant
KAY JEWELERS
Killeen, TX
03.2019 - 05.2020
- Coordinated with management and coworkers on team selling for customers.
- Maintained 5 out of 5 of the sales goals
- Collaborated with representatives of brands for special events in store
- Followed store safety and security procedures preventing theft
- Researched new products and trends to recommend to customers based on their needs.
- Participated in staff meetings to discuss strategies for improving customer service levels.
- Tracked customer feedback from social media sites or surveys.
- Adhered to all safety protocols when handling fragile items such as jewelry pieces.
- Developed relationships with clients to increase sales opportunities.
- Maintained accurate records of customer purchases and preferences.
- Assisted customers in creating custom designs for special occasions.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
Cashier/Barista
TARGET
Harker Height, TX
06.2014 - 06.2018
- Efficiently placed orders for Starbucks products, while also overseeing weekly inventory management and receiving.
- Executed training and oversaw setup for new launches within the licensed store.
- Provided guidance and oversight to a team of seven baristas, ensuring adherence to opening and closing procedures.
- Engaged in effective communication and collaboration with upper management regarding upcoming Starbucks launches.
- Knowledge of health and food safety on state and federal food safety and OSHA guidelines.
- Consistently achieved a 2% annual growth for the licensed store over a span of 4 years
- Analyzed sales statistics to proactively address future business concerns and promote expansion
Education
Bachelor - Business Management
TEXAS A&M UNIVERSITY – CENTRAL TEXAS
Killeen, TX12.2022
Associate’s Degree - Business Administration
CENTRAL TEXAS COLLEGE
Killeen, Texas12.2017
Skills
- PowerPoint
- Microsoft Word
- Excel
- Inventory Control
- Continuous Improvement
- Cash handling ability
- Employee Training
- Business Development
- Inventory Management
- Training and mentoring
- Staff Motivation
Timeline
Jewelry Consultant
KAY JEWELERS
03.2019 - 05.2020
Shift Supervisor
STARBUCKS
06.2018 - Current
Cashier/Barista
TARGET
06.2014 - 06.2018
Bachelor - Business Management
TEXAS A&M UNIVERSITY – CENTRAL TEXAS
Associate’s Degree - Business Administration
CENTRAL TEXAS COLLEGE
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