Summary
Overview
Work History
Education
Skills
Certification
Advocate for change
Timeline
Generic

Sara Payne

19243 Lasher B-201
Detroit,Michigan

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kim's G&J
Westland, MI
03.2018 - 01.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Complete Care Medical Services
Hamtramck, MI
06.2017 - 10.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.

Customer Service Associate

Janet Davis
Berkley, MI
02.2015 - 12.2016
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Housekeeping Supervisor

Art Van Furniture
Royal Oak, MI
08.1998 - 06.2005
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Associate of Arts - Social Work

Wayne County Community College District
Detroit, MI
06.2018 - 06.2018

High School Diploma -

Murray Wright High School
Detroit, MI

Skills

Professional telephone demeanor

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Certification

Addition Study Certification

Advocate for change

My position as an advocator for the consumer is mainly, to build rapport to deliver services to meet the consumer initial needs at the same time changing lives one by one.

Timeline

Associate of Arts - Social Work

Wayne County Community College District
06.2018 - 06.2018

Customer Service Representative

Kim's G&J
03.2018 - 01.2020

Customer Service Representative

Complete Care Medical Services
06.2017 - 10.2017

Customer Service Associate

Janet Davis
02.2015 - 12.2016

Housekeeping Supervisor

Art Van Furniture
08.1998 - 06.2005

High School Diploma -

Murray Wright High School

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Sara Payne19243 Lasher B-201