Summary
Overview
Work History
Education
Skills
Timeline
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Sara Pellegrino

Carolina

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

9
9
years of professional experience

Work History

Floor Supervisor

Vans
Carolina
05.2018 - Current
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored performance of eight team members to develop optimization plans.
  • Monitored store customer service interactions to identify sales opportunities within all transactions.
  • Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.

Cashier

Aerostar
Carolina
10.2019 - 04.2020
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Consistently provided exceptional service and attention to customers and stakeholders.

Quick Service Food And Beverage

Walt Disney Parks And Resorts
Orlando
05.2017 - 05.2018
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Monitored food preparation, production and plating for quality control
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift
  • Cash Handling
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers

Cashier/Customer Service

Alter Ego
Carolina
03.2015 - 05.2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Assisted customers with special services, account updates and promotional options
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Checked identification for proof of liscene of cosmetology.B
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy
  • Educated customers on promotions to enhance sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency

Education

Bachelor of Science - Biology

Universidad del Sagrado Corazón
San Juan, San Juan

Skills

  • Stocking and replenishing
  • Cash handling
  • Exceptional customer service
  • Adapt to diverse groups
  • Point of sale knowledge
  • Cash register operation
  • Professional demeanor
  • Sales training
  • Client service
  • Cash register operations
  • Loss prevention
  • Communication skills
  • Excellent people skills
  • Product promotions
  • Multi-tasking strength
  • Sale expertise

Timeline

Cashier

Aerostar
10.2019 - 04.2020

Floor Supervisor

Vans
05.2018 - Current

Quick Service Food And Beverage

Walt Disney Parks And Resorts
05.2017 - 05.2018

Cashier/Customer Service

Alter Ego
03.2015 - 05.2017

Bachelor of Science - Biology

Universidad del Sagrado Corazón

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Sara Pellegrino