Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Sara Peluso

Copywriter, CX Associate
New London,CT
Sara Peluso

Summary

Although currently a Senior Copywriter and Editor (my expertise for the last 10 years), I have a plethora of experience working directly with customers. Before starting a career in freelance content writing in 2013, I was a manager at Crunch Fitness in NYC for three years, where I showed up at 4 a.m. sharp for our customers every single day. In 2011, I moved to Maine and joined The UPS Store, where I worked closely with my team to provide top-notch packing and shipping services for our customers. Throughout the last decade I spent writing, I have had to collaborate with my teams to produce high-quality content, and I have had to work closely with many clients to understand their needs and visions and deliver content that satisfied their specific requirements. I am currently enrolled in a project management course and am seeking a copywriting, editing, or customer service-oriented position that would provide stability and security. I am a hardworking, organized, loyal, empathetic, and punctual person who learns quickly and thinks creatively.

Overview

14
years of professional experience

Work History

Iris Writing International

Senior Copywriter
12.2020 - Current

Job overview

  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Edited and proofread drafts of articles and other documents.
  • Reviewed and edited final copy for accuracy and to correct grammar errors.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Built, established and maintained relationships with sources.
  • Provided editorial guidance to facilitate delivery of top-quality content.
  • Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.

Creative Solutions Network

Copywriter and Editor
11.2016 - 12.2020

Job overview

  • Created content for websites and online publications.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Reviewed and edited final copy for accuracy and to correct grammar errors.
  • Confirmed compliance with regulatory standards and guidelines prior to publication.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Provided editorial guidance to facilitate delivery of top-quality content.
  • Edited and proofread drafts of articles and other documents.
  • Formatted copy to align with project-specific guidelines.

Upwork.com

Freelance Content Writer
09.2013 - 11.2016

Job overview

  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
  • Added keywords, meta descriptions and alt image tags to increase SEO presence.
  • Repurposed and optimized existing content for use in different mediums.
  • Ghostwrote articles for different clients and agencies in various industries, incorporating relevant SEO terms and interlinking.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
  • Researched industry-related topics by performing interviews and combing online sources.
  • Worked with teams of designers, editors and marketers to create content for client campaigns.
  • Utilized feedback from clients and colleagues to improve content quality.
  • Used Microsoft Word, Google Docs and SharePoint to store and share created documents.

The UPS Store

Customer Service Representative
09.2011 - 09.2013

Job overview

  • Promptly responded to inquiries and requests from prospective customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Updated account information to maintain customer records.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Crunch Fitness
New York, NY

Manager
02.2009 - 08.2011

Job overview

  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Beal College
Bangor, ME

from Health Information Management

University Overview

The University of Maine
Bangor, ME

from Food Science And Human Nutrition

University Overview

Three Rivers Community College
Norwich, CT

from Clinical Child Psychology

University Overview

Skills

  • Excellent Interpersonal Communication
  • Adaptability and Flexibility
  • Creative Concept Development
  • Online Communication
  • Corporate Communications
  • Team Collaboration
  • Content Development
  • Copywriting Best Practices
  • Goods and Services Promotion
  • Precision and Accuracy
  • Project Collaboration
  • Deadline Attainment

Websites

Timeline

Senior Copywriter
Iris Writing International
12.2020 - Current
Copywriter and Editor
Creative Solutions Network
11.2016 - 12.2020
Freelance Content Writer
Upwork.com
09.2013 - 11.2016
Customer Service Representative
The UPS Store
09.2011 - 09.2013
Manager
Crunch Fitness
02.2009 - 08.2011
Beal College
from Health Information Management
The University of Maine
from Food Science And Human Nutrition
Three Rivers Community College
from Clinical Child Psychology

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Sara PelusoCopywriter, CX Associate