Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Sara Perez

El Paso,Tx

Summary

I've been using 10 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.

Overview

11
11
years of professional experience

Work History

Front End

Walmart
12.2022 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Breakfast Attendant

Residence Inn Marriott
04.2022 - 11.2022
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.

Public Areas

Residence Inn Marriott
04.2022 - 11.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.

Executive Housekeeping Manager

Homewood Suites
08.2012 - 01.2021
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Established and enforced safety protocols and guidelines for staff.
  • Conducted regular audits of hotel rooms and staff work areas to maximize quality control.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Trained and mentored new staff on cleaning and safety protocols.

Skills

  • Greeting Guests
  • Guest Satisfaction
  • Organized Leadership
  • Staff Scheduling
  • Recruiting and Interviewing
  • Corrective Action Implementation
  • Customer Service
  • Ordering Cleaning Supplies
  • Guest Relations
  • Food Safety

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front End

Walmart
12.2022 - Current

Breakfast Attendant

Residence Inn Marriott
04.2022 - 11.2022

Public Areas

Residence Inn Marriott
04.2022 - 11.2022

Executive Housekeeping Manager

Homewood Suites
08.2012 - 01.2021

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Sara Perez