Sara Perez
Chelsea,MA
Summary
Sara is a woman with experience in restaurant management and sales, recognized for excellent customer service and leadership skills. also for strong communication between managers and workers that allow me to work effectively in a team, resolve issues clearly, and maintain a positive and laborative work environment. Strong technological experience (computers, smartphones, Excel, and social media) with the ability to quickly learn and adapt to new systems Results, experienced in scheduling, sales, and labor cost control, as well as operational and administrative support.
Overview
6
6
years of professional experience
Work History
Kitchen Administrator
Park city and Loco Taqueria
South Boston, MA
11.2024 - Current
- Oversaw daily operations of two restaurant locations.
- Created and managed employee schedules efficiently.
- Monitored labor costs and analyzed sales performance.
- Supported staff in daily operations and customer service.
- Assisted in kitchen and food preparation when needed.
- Handled administrative responsibilities including financial reports, inventory control, and expense management.
Manager
Otto pizza
South Boston, MA
09.2023 - 11.2024
- Oversee daily restaurant operations, ensuring product quality and customer satisfaction.
- Manage sales performance and implement strategies to achieve revenue goals.
- Control labor costs and maximize team productivity.
- Create and manage staff schedules effectively.
- Monitor inventory levels, place orders, and reduce waste.
- Handle financial reports using Excel to track sales, labor, and budgets.
- Train, motivate, and evaluate team members for continuous improvement.
- Resolve operational issues and customer complaints promptly.
Manager
Taco Bell
South Boston, MA
08.2021 - 07.2023
- Supervise daily restaurant operations, ensuring compliance with company standards.
- Lead and motivate team members to deliver excellent customer service.
- Train, coach, and develop staff to maintain high performance.
- Manage shift schedules, assign tasks, and monitor labor costs.
- Ensure food quality, safety, and cleanliness according to health regulations.
- Handle inventory control, ordering supplies, and reducing waste.
- Resolve customer complaints and ensure guest satisfaction.
- Monitor sales performance and implement strategies to achieve targets.
- Assist with cash handling, deposits, and financial reporting.
- Support hiring, onboarding, and performance evaluations of team members.
Commercial Advisor
Samsung
Medellin , Colombia
03.2020 - 06.2021
- Consultative selling techniques and effective closing
- Customer relationship management and loyalty building
- Strong negotiation and objection-handling skills
- Proven ability to meet and exceed sales targets
- In-depth knowledge of Samsung smartphones, tablets, TVs, and home appliances
- Ability to explain technical features in clear, customer-friendly language
- Excellent communication and persuasive presentation skills
- Active listening and needs-based sales approach
- Problem-solving and customer service excellence (pre- and post-sales)
- Proficiency with CRM systems and sales reporting tools
- Familiarity with digital tools and interactive product demonstrations
- Teamwork, adaptability, and results-oriented mindset
- Time management and organizational skills
Education
High School Diploma -
IEMTM
Colombia Skills
- Customer satisfaction
- Effective communication
- Scheduling coordination
- Workflow planning
- Multitasking and organization
- Proficient in computer systems, smartphones, and point-of-sale (POS) technology
- Strong knowledge of Microsoft Excel for financial tracking and reporting
- Fast learner with the ability to adapt quickly to new tools and processes
- Effective use of social media platforms for communication and promotion
- Excellent digital literacy and problem-solving in technical environments
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Kitchen Administrator
Park city and Loco Taqueria
11.2024 - Current
Manager
Otto pizza
09.2023 - 11.2024
Manager
Taco Bell
08.2021 - 07.2023
Commercial Advisor
Samsung
03.2020 - 06.2021
High School Diploma -
IEMTM
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