Sara Perez
Chicago,IL
Summary
Dynamic Bank Branch Manager with a proven track record at Chase Bank, excelling in operations management and sales leadership. Enhanced customer satisfaction through strategic initiatives and community engagement, while streamlining workflows with technology solutions. Committed to fostering a high-performance culture and delivering exceptional customer service.
Overview
2
2
Languages
35
35
years of professional experience
Work History
Bank Branch Manager
Chase Bank
Chicago, IL
07.2011 - Current
- Managed daily branch operations to ensure compliance with banking regulations and internal policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention rates.
- Mentored and trained staff on sales techniques, product knowledge, and customer service excellence.
- Analyzed branch performance metrics to identify areas for improvement and drive operational efficiency.
- Led team meetings to communicate goals, share updates, and motivate staff towards achieving targets.
Bank Branch Manager
Banco Granahorrar
Colombia, South America
01.1992 - 12.2010
- Fostered strong community relationships through local partnerships and outreach programs.
- Oversaw risk management processes, minimizing fraud incidents and ensuring secure transactions for clients.
- Streamlined workflows by introducing technology solutions that improved transaction processing time.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
Education
Master of Science - Lawyer
Universidad Libre
Cucuta, Colombia 11-1997
Skills
- Operations management
- Audit preparation
- Sales leadership
- Excellent work ethic
- Customer service
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Repeatedly received recognition from superiors for excellence in service.
Languages
Spanish
English
Native or Bilingual
Timeline
Bank Branch Manager
Chase Bank
07.2011 - Current
Bank Branch Manager
Banco Granahorrar
01.1992 - 12.2010
Master of Science - Lawyer
Universidad Libre