Sara Perna
Leader of People
Melbourne,FL
Summary
Driven Area Sales Manager working in high-volume sales across multiple units with proactive and ambitious approaches. Natural leader with relationship- and team-building expertise devoted to people development, acquiring new customers and closing valuable sales deals. Bringing 15+ years of accomplishments in Health Care & Automotive sales industry's. Performance-oriented, Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Overview
20
20
years of professional experience
Work History
Area Sales Manager
Bridgestone Retail Operations LLC.
08.2016 - 07.2023
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Accompanied region team in field for ride-alongs to teach, observe and work one-on-one.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
District Manager
CVS Health
01.2015 - 08.2015
- Supervised 15 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
District Manager
CVScaremark
03.2014 - 01.2015
- Supervised 18 locations to enforce high-quality standards of operation.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
District Manager
CVScaremark
06.2007 - 03.2014
- Supervised 18 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Training Store Manager
CVS Pharmacy
01.2004 - 01.2007
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supported store opening by setting up office space, equipment and POS systems.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Education
Bachelor of Science - Retail Marketing & Management
Johnson & Wales University
11.2003
Associate of Science - Fashion Merchandising
Johnson & Wales University
05.2000
Skills
- Customer Relationship Management (CRM) Software
- Building Morale
- Outreach Initiatives
- Personnel Engagement
- Networking Events
- KPI Tracking
- Customer Order Management
- Operating Procedures and Policies
- Maintaining Clean Work Areas
- Succession Planning
- Pipeline Management
- Operational Efficiency
- Corrective Actions
- Closing Strategies
- Sales Presentation
- P&L Responsibility
- Store Displays
- Team Recruiting and Onboarding
- Schedule Coordination
- Providing Feedback
- Profitability Assessments
- Site Visits
- Digital Sales
- Benefits and Compensation Management
- Human Resources Operations
- Microsoft Outlook
- Talent Management
- Manage Budgets
- Corporate Social Responsibility
- Microsoft Excel
- Advertising Techniques
- Microsoft Access
- Payroll Coordination
- Employee Support
- Recruitment and Hiring
- Critical Thinking
- Onboarding, Training and Development
- SAP BusinessObjects Crystal Reports
- Employee Referral Programs
- Wages and Salary
- Active Listening
- Oracle PeopleSoft
- IBM Lotus 1-2-3
- Health and Safety Programs
- Mentoring
- Compliance
Timeline
Area Sales Manager
Bridgestone Retail Operations LLC.
08.2016 - 07.2023
District Manager
CVS Health
01.2015 - 08.2015
District Manager
CVScaremark
03.2014 - 01.2015
District Manager
CVScaremark
06.2007 - 03.2014
Training Store Manager
CVS Pharmacy
01.2004 - 01.2007
Bachelor of Science - Retail Marketing & Management
Johnson & Wales University
Associate of Science - Fashion Merchandising
Johnson & Wales University
Similar Profiles
JOSE APOLAYAJOSE APOLAYA
Store Manager at Bridgestone Retail Operations LLC.Store Manager at Bridgestone Retail Operations LLC.
Dylan TaylorDylan Taylor
Service Manager at Bridgestone Retail Operations LLC.Service Manager at Bridgestone Retail Operations LLC.
Terry MathisTerry Mathis
Narrow Aisle Trucker at Bridgestone Retail Operations LLC.Narrow Aisle Trucker at Bridgestone Retail Operations LLC.
Luke RadcliffLuke Radcliff
Senior Automotive Technician at Bridgestone Retail Operations LLC.Senior Automotive Technician at Bridgestone Retail Operations LLC.
Seth HuftySeth Hufty
Salesperson at B2K12 Branding SolutionsSalesperson at B2K12 Branding Solutions