Sara Pettit
Anchorage,AK
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling. I am a friendly Receptionist with 5+ years background in a medical setting. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
16
16
years of professional experience
Work History
CEO
Kreationz For Days
01.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Drove profitability with thorough financial analysis and strategic decision making.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Established strong vendor relationships to maintain and support business.
- Optimized product turnover rate through regular evaluation of stock levels, clearance sales strategies, and targeted markdowns.
Front Desk Medical Receptionist
Advanced Physical Therapy & Rehab
08.2018 - 06.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
Customer Service Associate
Value Village
04.2017 - 08.2018
- Cleaned and organized the store, including the checkout desk and displays
- Responded to all customer inquiries thoroughly and professionally
- Helped drive sales goals and achieve monthly quotas
- Inspected items and priced accordingly to standards
- Maintained cleanliness and presentation of stock room and production floor
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Medical Receptionist
Orthopedic Physicians Alaska
10.2015 - 12.2016
- Checked patient data including insurance, demographic and health history and verified information
- Obtained payments from patients and scanned identification and insurance cards
- Ensured all intake paperwork was correctly given to patients and filed correctly
- Maintained the waiting room and common areas so it was neat and organized at all times
- Scheduled, rescheduled and handled cancelled appointments for patients
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
Veterinary Receptionist
Pet Emergency Treatment Inc
10.2012 - 12.2013
- Answered and managed incoming and outgoing calls while recording accurate messages
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
- Ordered and distributed office supplies while adhering to a fixed office budget
- Triaged each patient to determine emergency versus non-emergency care.
Receptionist
Nine Star Education & Employment Services
04.2008 - 01.2013
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Provided clerical support to company employees, including copying, faxing and file management
- Kept reception area clean and neat to give visitors a positive impression of the company
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Prepared packages for shipment, pickup or courier delivery to customers.
Education
GED -
Nine Star
Anchorage, AK2008
Skills
- ORGANIZATION SKILLS
- MULTI-LINE
- TELEPHONE
- PUNCTUAL
- MULTITASKING
- Customer Service
- Call Center
- Customer Care
- Organization skills
- Punctual
- Attention to detail
- Verbal and written communication
- MS Office proficiency
- Multitasking strengths
- Conflict resolution
- Multi-line telephone systems
- Customer-service oriented
- Professional demeanor
- Crisis Management
- Business start up
- Customer Relations
- Profit & Loss
- Operational Efficiency
- Client Engagement
Personal Information
Title: Customer Service Associate - Value Village
Timeline
CEO
Kreationz For Days
01.2019 - Current
Front Desk Medical Receptionist
Advanced Physical Therapy & Rehab
08.2018 - 06.2020
Customer Service Associate
Value Village
04.2017 - 08.2018
Medical Receptionist
Orthopedic Physicians Alaska
10.2015 - 12.2016
Veterinary Receptionist
Pet Emergency Treatment Inc
10.2012 - 12.2013
Receptionist
Nine Star Education & Employment Services
04.2008 - 01.2013
GED -
Nine Star
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