Sara Pickens

• Managed scheduling and coordinated business projects to enhance workflow efficiency.
• Achieved timely project completion by maintaining open lines of communication with customers through meetings, phone and email. Streamlined communication processes with fabrication teams to keep jobs on schedule.
• Read blue prints and determined the amount of welds needed per job. Ordered materials and supplies so the proper materials were available when needed. Assisted in maintaining accurate records and documentation for client interactions and transactions. Completed and sent out invoices and kept track of accounts receivable
• Supported payroll processing through data entry and verification of employee hours worked.
• Implemented filing systems that improved document retrieval speed and organization.

• Implemented staff training programs to enhance team performance and service quality.
• Coordinated inventory management, reducing waste and optimizing stock levels.
• Managed large parties and special events while maintaining professional service.
• Conducted thorough counting and balancing of cash drawers, ensuring operational efficiency for daily business activities.

• Facilitated onboarding and training sessions for newly hired customer service representatives to ensure exceptional customer service

• Supervised advertising strategies while analyzing outcomes for continuous sales improvement.

•. Conducted outreach to potential clients, successfully scheduling appointments through effective warm and cold calling techniques.

• . Handled sensitive client information with discretion, ensuring confidentiality at all times.

•. Enhanced client satisfaction by addressing inquiries by phone and client conferences resolving issues promptly

• Participated in regular meetings with management to discuss monthly sales goals, strategies for improvement, and ongoing challenges faced by the team.

• Managed client accounts, ensuring data integrity and consistency across systems.