Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Urrutia

Plainfield,NJ

Summary

Accomplished Client Support Supervisor with 4 years of progressive experience in 3rd Party Logistics/Supply Chain environment with a decisive and strategic approach. Expert in providing best in class service and familiar with documentation, compliance and technical requirements.

Overview

4
4
years of professional experience

Work History

Client Support Supervisor

Barrett Distribution
Somerset , NJ
07.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored employee and customer interactions to assess quality of service.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Tracked and documented metrics, and evaluated trends.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Performed billing, collection and reporting functions for the office.

Senior Client Support Specialist

Barrett Distribution
Somerset, NJ
02.2020 - 07.2021
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided suggestions for process, application or documentation improvement.
  • Kept stakeholders up to date on details and information regarding clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Managed non conformity trends via Salesforce and implemented corrective action plans.
  • Lean training and lean project initiatives.

Client Support Specialist

Barrett Distribution
Hillsborough, NJ
01.2019 - 02.2020
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Interacted with team members across departments to research and resolve customer issues.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Collaborated with quality assurance team to comply with regulatory requirements for hazmat shipments.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.

Shipping and Receiving Coordinator

Barrett Distribution
Hillsborough, NJ
03.2018 - 01.2019
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Reviewed paperwork to determine priorities and set schedules.
  • Processed inbound receipt billing.
  • BOL creation
  • Reviewed order data to verify transactions and shipping dates.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Updated database with changes in carrier status.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Education

North Plainfield High School
North Plainfield, NJ
2016

Skills

  • Microsoft Excel
  • Microsoft SharePoint
  • Team Supervision
  • Microsoft Outlook
  • Project Management
  • Administrative Support
  • Microsoft Office
  • Salesforce Administration
  • Warehouse Management System (WMS)
  • Problem Resolution
  • Issue and Complaint Resolution
  • Customer Account Management

Timeline

Client Support Supervisor

Barrett Distribution
07.2021 - Current

Senior Client Support Specialist

Barrett Distribution
02.2020 - 07.2021

Client Support Specialist

Barrett Distribution
01.2019 - 02.2020

Shipping and Receiving Coordinator

Barrett Distribution
03.2018 - 01.2019

North Plainfield High School

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