Sara Postl
Assistant Manager
Eau Claire,WI
Summary
Meticulous assistant manager with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lead Hostess
Applebee's Neighborhood Grill & Bar
Bismarck, ND
05.2023 - 11.2023
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Assisted management with training and evaluating new host/hostess staff members to maintain a high-performing team
Barista
Caribou Coffee
Bismarck, ND
10.2022 - 04.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues
Hostess
Applebee's Neighborhood Grill & Bar
Bismarck, ND
06.2022 - 10.2022
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
Hostess
Applebee's Neighborhood Grill & Bar
Eau Claire, WI
06.2021 - 08.2021
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Theology
University of Mary
Bismarck, ND 09.2021 - 04.2024
Skills
Staff Training
Phone Etiquette
Exceptional communication
Brand representation
Guest Relations
Restaurant Operations
Customer Service
Certification
Neighborhood Expert Training - Aug 2023 - Nov 2023
Timeline
Neighborhood Expert Training - Aug 2023 - Nov 2023
08-2023
Lead Hostess
Applebee's Neighborhood Grill & Bar
05.2023 - 11.2023
Barista
Caribou Coffee
10.2022 - 04.2023
Hostess
Applebee's Neighborhood Grill & Bar
06.2022 - 10.2022
Bachelor of Arts - Theology
University of Mary
09.2021 - 04.2024
Hostess
Applebee's Neighborhood Grill & Bar
06.2021 - 08.2021
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