Sara Powers
Yellville,AR
Summary
Driven and versatile professional with experiencey, adept in office management and workflow optimization. Excelled in roles requiring QuickBooks proficiency and exceptional verbal communication, significantly enhancing operational efficiency. Recognized for dedication and ability to exceed performance goals, demonstrating a strong commitment to team success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Kidspiration Pediatric Therapy Services
Mountain Home, AR
03.2024 - Current
- Answer questions from customers regarding services offered by the company.
- Greet visitors and provide general information about the company.
- Manage daily office operations and maintain office supplies inventory, ensuring efficient workplace functionality.
- Handle incoming and outgoing phone calls.
- Greet parents at drop off of children and pick up of children.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Accounting Assistant
Jez Enterprises
Sherwood, AR
10.2017 - 05.2018
- Maintained efficient office operations by offering skilled clerical support to senior team members
- Remained aware of changes to regulations for accountability and compliance
- Navigated accounting software to record, store and analyze information
Food Service Worker
Sodexo
Fort Riley, KS
03.2017 - 09.2017
- Practiced safe food-handling practices and observed all sanitation protocols
- Replenished ingredients to maintain stock levels for food preparation demands
- Served food during planned meal schedules while observing procedures
- Operated kitchen equipment to slice, mix or cook assigned recipes
- Supported team goals by following instructions during shifts
- Prepared required food portions to fulfill high-volume orders
- Cleaned and sanitized surfaces and equipment before and after meal services
- Washed hands and used PPE to prevent cross-contamination when handling raw ingredients
- Trained in multiple kitchen stations to offer skilled support during rush periods
- Welcomed, greeted and seated customers promptly upon entry
- Checked customer areas frequently, restocking, cleaning and resetting tables as required
- Communicated clearly with team members and customers to create friendly rapport
- Flexed between preparation and service work depending on current customer requirements
- Used daily task lists to prepare ingredients, start up or shut down equipment and clean kitchen areas
- Followed exact health code standards to help establishment maintain exceptional ratings
- Wiped down high-touch areas regularly for appearance and to minimize spread of germs
- Verified stocks regularly and pulled in new items from main storage areas to replenish food stations
- Awarded Employee of the Month
CSR/Accounting
A+ Services
Olympia, WA
09.2012 - 09.2014
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Communicated with clients over phone, email and chat platforms
- Returned customer calls and responded to inquiries and complaints
- Completed paperwork for orders and new service actions
- Offered products and services to meet customers' needs and goals
- De-escalated customer complaints using specialized communication techniques
- Built strong knowledge of product line to assist customers in selecting products
- Documented detailed notes in CRM system to track customer interactions
- Made informed decisions under stressful circumstances
- Updated customer accounts with current personal and purchasing information
- Provided key information to supervisors regarding customer issues or complaints
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Kept updated on available products, services and promotions
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Served as friendly first point of contact for customer inquiries
- Met and exceeded daily service quality and performance goals
- After a year, I was promoted to accounting
Education
High School Diploma -
McAlester High School
McAlester, OKAssociate of Science -
Eastern Oklahoma State College
Wilburton, OKBachelor of Science - Accounting
University of Phoenix
Phoenix, AZSkills
- QuickBooks
- Generally accepted accounting principles
- Data entry
- Filing and Organizing
- Scheduling
- Dedicated team player
- Sensitive material handling
- Recordkeeping and bookkeeping
- Typing proficiency
- Workflow optimization
- Verbal communication
- Microsoft Proficient
- Office management
Accomplishments
- Received Employee of the Month
References
References available upon request.
Timeline
Administrative Assistant
Kidspiration Pediatric Therapy Services
03.2024 - Current
Accounting Assistant
Jez Enterprises
10.2017 - 05.2018
Food Service Worker
Sodexo
03.2017 - 09.2017
CSR/Accounting
A+ Services
09.2012 - 09.2014
High School Diploma -
McAlester High School
Associate of Science -
Eastern Oklahoma State College
Bachelor of Science - Accounting
University of Phoenix
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