Sara Pratt
Boca Raton
Summary
Proven team collaborator and customer service expert, I excelled at Chick Fil A by mentoring staff to boost productivity significantly. My adeptness at multitasking and strong interpersonal skills enhanced customer engagement and satisfaction. Achievements include effectively managing high-pressure situations and driving continuous improvement through targeted training initiatives.
Overview
2
2
years of professional experience
Work History
Host
Clearsky Club Haus
10.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Trainer
Chick Fil A
07.2022 - 06.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
MBA - Business Managment And Marketing
Florida Atlantic University
Boca Raton, FL05-2028
High School Diploma -
East Lake High School
Tarpon Springs, FL05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
Timeline
Host
Clearsky Club Haus
10.2023 - 06.2024
Trainer
Chick Fil A
07.2022 - 06.2024
MBA - Business Managment And Marketing
Florida Atlantic University
High School Diploma -
East Lake High School
Similar Profiles
Kyla Palmer-PiliponisKyla Palmer-Piliponis
Hostess at ClearSky Draught HausHostess at ClearSky Draught Haus
Alyvia AlviarAlyvia Alviar
Receptionist at Body Haus Lifestyle ClubReceptionist at Body Haus Lifestyle Club
Stacie RussellStacie Russell
Server/Hostess/Assistant to Manager/Owner at Dorf Haus Supper ClubServer/Hostess/Assistant to Manager/Owner at Dorf Haus Supper Club