Sara Prevendoski

Supervise and support multiple representatives, including performance evaluations, coaching, and professional development.

• Monitor and review phone interactions to ensure compliance with agency policies and customer service standards.
• Process complex DMV transactions using multiple state systems while maintaining strict accuracy and confidentiality.
• Review and correct inaccurate or incomplete records to maintain data integrity.
• Handle financial transactions including checks, credit cards, and deposits while maintaining audit compliance.
• Manage inventories and security of official documents and controlled materials.
• Provide guidance to staff and the public regarding licensing, registrations, identification, insurance issues, penalties, and hearings.
• Resolve escalated customer concerns with professionalism and efficiency.

• Assisted customers in person and by phone with driver licensing, vehicle registrations, identification cards, and testing information.
• Processed transactions and maintained accurate records in multiple DMV systems.
• Reviewed and processed cases related to judgments and uninsured accidents.
• Handled daily financial transactions including cash, checks, and credit cards.
• Maintained secure inventories of license plates, registration stickers, and official documents.
• Operated office technology including cameras, telecommunications systems, scanners, and payment equipment.
• Provided clear explanations of DMV policies, procedures, and regulations to the public.