Summary
Overview
Work History
Education
Skills
Timeline
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Sara Proctor

Monument,CO

Summary

Experienced Senior Technical Writer with expertise in creating and managing user-focused documentation for healthcare, enterprise software, and semiconductor industries. Proficient in authoring structured content using DITA, MadCap Flare, and GitHub. Recognized for effective collaboration with global teams, maintaining editorial precision, and simplifying complex technical concepts for diverse audiences.

Overview

26
26
years of professional experience

Work History

Senior Technical Writer

AMD
01.2022 - Current
  • Collaborate with engineers and global stakeholders to develop and refine technical documentation for customer use
  • Author structured content in MadCap Flare and DITA-based CCMS for consistency and reusability
  • Manage and edit global internal newsletters, sourcing and editing articles across teams
  • Perform pre-publication verification and peer review for internal writers
  • Maintain instructional documentation in Confluence for internal development teams
  • Support GitHub-based documentation for developer audiences
  • Validate procedures and draft content during hands-on product testing

Technical Writer

MEDHOST
01.2012 - 01.2014
  • Created comprehensive user guides (150-300 pages) for hospital departments including pharmacy, collections, and physicians
  • Developed patient portal guides for registrars and end users
  • Edited quick-step documentation and maintained handbooks and internal style guides
  • Built self-review processes and collaborated with SMEs

Trainer / Technical Writer

University Physicians, Inc.
01.2010 - 01.2012
  • Authored employee training manuals and onboarding guides
  • Interviewed SMEs and documented procedures and workflows
  • Led training sessions on IDX Applications for up to 25 employees per session
  • Taught Microsoft Excel courses with custom-built course workbooks

Trainer / Technical Support

Actual Systems of America
01.2008 - 01.2010
  • Created and revised infrastructure documentation and troubleshooting guides
  • Uploaded documentation to SharePoint and supported customers via remote tools
  • Trained and installed Pinnacle Pro software for new clients
  • Partnered with engineers to test software upgrades

Teacher / Mentor

Peace Corps
01.2005 - 01.2007
  • Supervised the Computer Science Department and promoted to lead staff
  • Authored technical training materials and managed exam preparation
  • Designed and implemented IT curriculum using Microsoft Office
  • Instructed high school math and IT classes

Knowledge Coordinator

EchoStar Communications
01.2000 - 01.2005
  • Created procedural and training documentation across IT teams
  • Monitored employee quality and delivered remedial training
  • Trained over 300 IT employees on software and tools

Education

Bachelor of Science - Computer Information Systems

Metropolitan State University of Denver
Denver, CO

Skills

  • SnagIt
  • Microsoft Word
  • DITA
  • XML
  • GitHub
  • SharePoint
  • Confluence
  • MadCap CCMS
  • Jira
  • Microsoft Office Suite
  • Visio
  • Outlook
  • User Manuals
  • Installation Guides
  • Style Guides
  • Newsletters
  • Copilot
  • Grok

Timeline

Senior Technical Writer

AMD
01.2022 - Current

Technical Writer

MEDHOST
01.2012 - 01.2014

Trainer / Technical Writer

University Physicians, Inc.
01.2010 - 01.2012

Trainer / Technical Support

Actual Systems of America
01.2008 - 01.2010

Teacher / Mentor

Peace Corps
01.2005 - 01.2007

Knowledge Coordinator

EchoStar Communications
01.2000 - 01.2005

Bachelor of Science - Computer Information Systems

Metropolitan State University of Denver

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Sara Proctor