Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Sara Radojcic

San Jose

Summary

Motivated and versatile professional with over 2 years of leadership experience in membership sales, customer service, and operations within the health and wellness industry. Proven ability to build and lead high-performing teams, increase customer retention, and drive consistent revenue growth. Seeking a management or leadership role where strong organizational, interpersonal, and strategic planning skills can support continued growth and contribute to building a positive, collaborative, and results-driven environment.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

StretchLab
01.2025 - Current
  • Oversee daily operations, ensuring seamless studio performance.
  • Manage and mentor sales staff and flexologists, supporting professional growth and accountability.
  • Analyze performance data to identify trends and implement strategies to improve revenue and retention.
  • Enhanced operational efficiency by streamlining scheduling processes for staff and clients.
  • Developed training programs to elevate team performance and service quality.
  • Managed daily operations, ensuring compliance with company policies and procedures.
  • Analyzed customer feedback to implement service improvements and boost client satisfaction.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Coordinated marketing efforts to promote services, increasing brand visibility in the community.
  • Mentored junior staff members, promoting professional growth and knowledge sharing within the team.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.

Senior Membership Manager

StretchLab
05.2024 - 12.2024
  • Lead team of membership associates, overseeing acquisition of new clients and retention of 275+ existing members.
  • Design and implement sales strategies, achieving consistent month-over-month growth.
  • Coordinate scheduling and training programs for staff to maximize efficiency and team cohesion.
  • Developed membership engagement strategies to enhance retention and satisfaction.
  • Coordinated member communication through newsletters, social media, and events.
  • Oversaw membership database management utilizing Club Ready software for accurate record-keeping.
  • Analyzed membership trends to identify opportunities for program improvement and growth.
  • Organized successful networking events, fostering connections among members and industry professionals.

Membership Associate

StretchLab
05.2023 - 04.2024
  • Conducted engaging membership presentations, increasing conversion rates of prospective clients.
  • Analyzed membership trends to identify opportunities for program enhancements and targeted outreach.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Processed and audited transactions, purchases and payments.
  • Assisted in developing member engagement strategies to enhance retention and satisfaction.

Sales Associate

Body Fit Training
09.2024 - 10.2024
  • Executed pre-sale calling campaigns, building foundational member base before studio launch.
  • Supported new member onboarding during opening period, ensuring smooth transition and client satisfaction.
  • Assisted clients in selecting appropriate fitness programs and memberships based on individual goals.
  • Managed daily operations, ensuring optimal customer service and satisfaction during peak hours.
  • Built relationships with customers to encourage repeat business.

Part Time Sales Associate

Kohls + Sephora
02.2022 - 05.2023
  • Enhanced customer experience by providing personalized product recommendations and assistance.
  • Executed daily inventory management, ensuring availability of popular products on the sales floor.
  • Assisted in training new team members on best practices and company policies.
  • Handled escalated complaints effectively, restoring customer trust and confidence.
  • Handled POS and Cash

Education

High School Diploma -

Pioneer High School
San Jose, CA
06.2023

Associate of Business Administration - Business Administration

West Valley College
Saratoga, CA
05-2025

Bachelors - Business Administration Human Resources Management

San Jose State University
San Jose, CA
05-2027

Skills

  • Sales Strategy and Execution
  • Membership Retention and Growth
  • Staff Recruitment, Training, and Development
  • Scheduling and Operational Oversight
  • Pop-up Event Management
  • Client Relationship Building
  • Warm and Cold Calling
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling

LANGUAGES

English
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Assistant General Manager

StretchLab
01.2025 - Current

Sales Associate

Body Fit Training
09.2024 - 10.2024

Senior Membership Manager

StretchLab
05.2024 - 12.2024

Membership Associate

StretchLab
05.2023 - 04.2024

Part Time Sales Associate

Kohls + Sephora
02.2022 - 05.2023

High School Diploma -

Pioneer High School

Associate of Business Administration - Business Administration

West Valley College

Bachelors - Business Administration Human Resources Management

San Jose State University

Similar Profiles

CREATE PROFILE