Sara Rahmani
1869 Fulham Dr Mayfield Heights,OH
Summary
Highly organized and results-driven healthcare professional with over nine years of experience in hospital and physician management. Demonstrated expertise in supervising and leading teams, implementing operational solutions, and optimizing workflows in fast-paced environments. Proven track record of driving process improvements, fostering collaboration, and enhancing patient care. Recognized as an innovative problem solver with exceptional communication skills, adept at building relationships with stakeholders at all levels and delivering impactful outcomes.
Overview
10
10
years of professional experience
Work History
Senior Administrator
University Hospitals of Cleveland
10.2021 - Current
- Manages a team, made up of 40 physicians, 8 advanced practice providers, and 20 support staff, that provides a variety of administrative and business services including the management, leadership and oversight of the financial, operational, research, instructional, space and facility needs, compliance and outreach initiatives
- Developed ambulatory access initiatives, such as Saturday access clinic and refinement of provider clinic templates, leading to a 10% increase of new patient volume
- Develops, establishes and communicates strategic plans, innovative initiatives and long-term goals and objectives to support the mission, vision and values of the organization
- Develops and manages departmental $43million operating budgets and educational funding activities and monitors cost variances. Identifies and leads key department cost management initiatives to achieve quantified results
- Manages operational areas and identifies and drives improvement opportunities in key areas including, patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall institute performance
- Partner with Division Chief to provide overall leadership and direction to team.
- Set expectations and focus, assign duties, delegate responsibilities, evaluate activities, prepare performance appraisals and professional development plans
Business Operations Manager
University Hospitals of Cleveland
03.2020 - 10.2021
- Pioneered and implemented Center for Integrated and Novel Approaches in Vascular Medicine (CINEMA) cardiometabolic program
- Successfully enrolled 100 patients in the first year of the program through utilization of: aEMR referrals, Evariant referral patterns, enterprise-wide webinars, social media engagement, and engagement with Population Health
- Managed $2 million research budget for Translational Science Unit and $2.5 million Center of Excellence (COE) grant budget for CINEMA program
- Provided overall leadership and direction to staff, including nurse coordinator, certified diabetes educators, patient navigators, and research coordinators. Set expectations and focus, assign duties, delegate responsibilities, evaluate activities, prepare performance appraisals, and professional development plans
- Responsible for the onboarding of physicians into the CINEMA program, including, but not limited to credentialing, provider enrollment, training, and access to systems
- Identified opportunities for market share growth and key marketing strategies in order to increase patient volumes
- Closely monitored program productivity, access, and volume to assess clinic needs
- Collaborated with key leaders in other service lines, i.e. Primary Care, Nephrology, Bariatric Surgery, and Endocrinology
- Worked jointly with vendors to offer cutting edge clinical care options to patients at the Advanced Imaging Center and routinely monitor financial and operational impacts
- Partnered with Director of Cardiovascular Prevention to build prevention program through creation of aEMR referral orders, community webinars, engagement of HHVI physicians with interest in prevention, and marketing of program
Operations Analyst/Project Coordinator
University Hospitals of Cleveland
08.2018 - 03.2020
- Supervised and managed the program re-design, billing process, and expansion of the Gestational Diabetes Clinic
- Headed efforts for transition to Electronic Medical Record (EMR) and centralized lab services for Ahuja Fertility Center as part of quality and patient safety initiative
- Developed and managed business plans for various OBGYN growth initiatives across the UH system, leading to potential growth of over 250 ultrasound appointments to east market and over $60,000 annual revenue
- Formalized weekly and monthly tracking Fertility Center volume and patient satisfaction metrics for senior leadership
- Managed process improvement initiatives and collaborated with support staff to implement financial and operational solutions to improve efficiency within both the IVF and OBGYN clinics
Director, Quality & System Improvement
American Heart Association
03.2018 - 08.2018
- Led mock accreditation surveys for hospitals across Northeast Ohio to prepare for Joint Commission surveys
- Coordinated data analytic efforts to ensure hospitals met patient outcome measures set by disease specific guidelines
- Collaborated with clinical staff on various process improvement efforts related to neurology and cardiology initiatives
Operations Analyst/Project Coordinator
University Hospitals of Cleveland
06.2017 - 03.2018
- Realized missed billing and revenue opportunities in women’s hospital totaling $1.5 million and initiated new work flow process to prevent future errors
- Directed U.S. News & World Report Survey for children’s hospital, requiring collaboration with leadership and extensive analytic work
- Oversaw and developed Administrative Fellowship program, resulting in 50% increase of applications and addition of another position
- Constructed operational and quality scorecards for both women and children’s hospital to identify trends and potential issues; presented findings on monthly basis to senior leadership
- Constructed and launched business plans on various strategic growth opportunities for women and children’s services, increasing potential revenue by $2 million annually
Administrative Fellow
University Hospitals of Cleveland
07.2016 - 06.2017
- Executed operational deep dive with pediatric, outpatient hematology-oncology department to redesign prior-authorization process, leading to significant decreases in denied claims
- Successfully implemented Point of Service (POS) Scheduling IT platform, resulting in additional 15,000 appointments across system
- Created marketing strategy for Menopause Clinic, increasing number of enrolled patients by 40%
- Decreased administrative costs by $250,000 through the consolidation of outside courier vendor for physician practices through pilot program of UH lab courier services
- Conducted audit of physician charges and identified $70,000+ of revenue improvement opportunities
Operations Project Coordinator
Rush University Medical Center, RUMC
09.2015 - 05.2016
- Selected by management to be lead support and oversee graduate students in command center throughout go live phase of the Enterprise Resource Planning tool
- Acted as interim Purchasing Data Coordinator, which required price and item updating and management of Omnibuyer, Operating Room Supply Catalog, Global Healthcare Exchange (GHX), and Contract Management (CM)
- Optimized tracking process of novation and locally contracted items through creation of quarterly produced scorecards
Administrative Resident
Magee-Women's Hospital of UPMC
06.2015 - 09.2015
- Constructed faculty evaluation dashboard as part of incentive review process, including patient satisfaction, financial, and quality metrics
- Prepared Women’s Health Department for physician public reporting by transitioning Press Ganey reporting systems and reviewing patient comments prior to publishing on the web
- Launched Patient and Family Centered Care shadowing program in Department of Urogynecology
Project Administrative Assistant
Johnston R. Bowman Health Center
10.2014 - 06.2015
- Utilized Uniformed Data System and Epic to capture patient data for use in discharge planning and tracking clinical outcomes
- Designed 2014 Annual Report to highlight program metrics and communicate key accomplishments to stakeholders
Education
Master of Science - Health Systems Management
Rush University
Chicago, IL06-2016
Bachelor of Science - Human Ecology, Business Minor
The Ohio State University
Columbus05-2014
Skills
Epic, Soarian (scheduling and reporting), EPSI, MDfit, STATIT, Allscripts, Qgenda
Timeline
Senior Administrator
University Hospitals of Cleveland
10.2021 - Current
Business Operations Manager
University Hospitals of Cleveland
03.2020 - 10.2021
Operations Analyst/Project Coordinator
University Hospitals of Cleveland
08.2018 - 03.2020
Director, Quality & System Improvement
American Heart Association
03.2018 - 08.2018
Operations Analyst/Project Coordinator
University Hospitals of Cleveland
06.2017 - 03.2018
Administrative Fellow
University Hospitals of Cleveland
07.2016 - 06.2017
Operations Project Coordinator
Rush University Medical Center, RUMC
09.2015 - 05.2016
Administrative Resident
Magee-Women's Hospital of UPMC
06.2015 - 09.2015
Project Administrative Assistant
Johnston R. Bowman Health Center
10.2014 - 06.2015
Master of Science - Health Systems Management
Rush University
Bachelor of Science - Human Ecology, Business Minor
The Ohio State University
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