Summary
Overview
Work History
Education
Skills
Languages
Details
Timeline
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Sara Rama

Sara Rama

Shkoder

Summary

As a structured and goal-focused customer service advisor, I bring over two years of experience in handling complex support queries via phone, email, and chat. Known for my patience and resilience, I excel in addressing and resolving issues promptly at the first point of contact. My unwavering commitment to excellence in customer service includes transforming customer complaints into positive feedback. I am eager to further contribute by creating exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Pricing Assistant

F&D Partners
12.2023 - 07.2024
  • Collect and analyze data related to electricity and gas pricing, including historical trends and customer consumption patterns.
  • Utilize software tools to create reports and visualizations that aid in decision-making.
  • Analyze customer data to understand pricing impact on different customer segments.
  • Assist in tailoring pricing strategies to meet the needs of various customer groups.
  • Implement pricing changes in company systems and ensure that they are reflected accurately in customer quotes and contracts.
  • Stay current with industry developments and best practices in pricing and financial advising.
  • Participate in training programs and professional development opportunities.
  • Communicate pricing updates to relevant departments and stakeholders.
  • Prepare regular and ad-hoc reports on pricing performance, market conditions, and financial impacts.
  • Present findings and recommendations to management and other stakeholders.
  • Maintain and update pricing databases and systems.
  • Ensure data accuracy and integrity in pricing tools and software.
  • Work closely with other departments, such as sales, finance, and marketing, to align pricing strategies with overall business objectives.
  • Participate in cross-functional meetings to provide insights and support pricing initiatives.

Customer Experience Associate

Ticombo
05.2022 - 07.2024
  • Cooperation with internal counterparts
  • Ensuring resolution of customers' requests and problems
  • Providing of high-quality service and establishing a long-term business relationship
  • Processes and services enhancement
  • Drafted written correspondence and sent electronic information to customers regarding billing information
  • Asked customers questions to determine, verify and solve common problems
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
  • Trained new customer service agents on policies and procedures to support favorable customer experiences
  • Cooperated closely with other departments to support achievement of customer experience outcomes
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Pharmacist

Skodrin Pharmacy
11.2021 - 11.2022
  • Pharmacovigilance
  • Conducting medication reconciliation
  • Performing comprehensive medication reviews
  • General medical practice
  • Interpreted and processed prescription orders, dispensed medications, and provided patient counseling on medication use
  • Maintained accurate medication records and prepared necessary reports
  • Informed patients about potential drug interactions and provided detailed administration guidelines
  • Assessed prescriptions to ensure correct drug selection, dosage, and to identify potential interactions with other medications.

Customer Service Operator

Teleperformance
04.2020 - 04.2022
  • Technical support of Apple UK customers
  • Customer service of Vodafone UK and Photobox UK customers
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Escalated complicated customer account issues to supervisors and help desk workers
  • Responded to customer calls and emails to answer questions about products and services
  • Sought out extra training opportunities to enhance customer relationship management abilities
  • Detailed payment options and explained price, receipt and billing details to customers
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Promoter

Agnokta
05.2019 - 10.2019
  • Oversight and upkeep of dermatological products from the Spanish brand 'Babe Laboratorios.' Organizing and executing promotional events for product visibility and engagement
  • Managing social media platforms to enhance brand presence and interact with the audience
  • Facilitating online sales, ensuring a smooth and efficient purchasing process for customers.

Education

Master of Pharmacy -

Albanian University
07.2021

Skills

  • Multi-line phone talent
  • Order fulfillment
  • Medical terminology knowledge
  • Complaint resolution
  • Technical Support
  • Personalized customer service
  • Customer service optimization
  • Excellent computer skills
  • Troubleshooting skills
  • Rapid data entry skills
  • Strong writing skills
  • Math skills
  • Solution-oriented
  • Research
  • Teamwork and flexibility
  • Works well under pressure

Languages

Albanian
English
Italian
German

Details

Rruga Qukej, Shkoder, 4001, 00355693866928, sararama00@gmail.com, 04/13/97, Shkoder, Albanian

Timeline

Pricing Assistant

F&D Partners
12.2023 - 07.2024

Customer Experience Associate

Ticombo
05.2022 - 07.2024

Pharmacist

Skodrin Pharmacy
11.2021 - 11.2022

Customer Service Operator

Teleperformance
04.2020 - 04.2022

Promoter

Agnokta
05.2019 - 10.2019

Master of Pharmacy -

Albanian University

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Sara Rama