Sara Ramirez
La Quinta,CA
Summary
Proven track record of enhancing customer satisfaction and safety at Lyft, showcasing exceptional problem-solving abilities and a clean driving record. Skilled in multitasking and effective communication, adept at building relationships and ensuring timely service. Achieved a significant increase in positive passenger feedback through dedication to safety and service excellence.
Overview
13
13
years of professional experience
Work History
Lyft Driver
Lyft
2022.09 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Arrived on time to customer appointments.
Delivery Driver
DoorDash Inc.
2020.10 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Restaurant Hostess
Lavender Bistro
2011.11 - 2016.05
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Medical Assisting Clinical Certification - Medical Assisting Clinical
Riverside County Office of Education - Career Technical Education
Riverside, CA06.2012
Diploma -
La Quinta High School
La Quinta, CA06.2010
Skills
- Workplace Cleanliness
- Road regulations knowledge
- Punctuality
- Cleaning and sanitation
- Safety awareness
- Clean Driving Record
- Passenger transportation
- Maintenance
- Passenger Assistance
- Conflict resolution skill
- Safety Regulations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Reliability
- Excellent Communication
- Critical Thinking
- Effective Communication
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lyft Driver
Lyft
2022.09 - Current
Delivery Driver
DoorDash Inc.
2020.10 - Current
Restaurant Hostess
Lavender Bistro
2011.11 - 2016.05
Medical Assisting Clinical Certification - Medical Assisting Clinical
Riverside County Office of Education - Career Technical Education
Diploma -
La Quinta High School