Sara Ramirez
La Quinta,CA
Summary
Proven track record of enhancing customer satisfaction and safety at Lyft, showcasing exceptional problem-solving abilities and a clean driving record. Skilled in multitasking and effective communication, adept at building relationships and ensuring timely service. Achieved a significant increase in positive passenger feedback through dedication to safety and service excellence.
Overview
13
13
years of professional experience
Work History
Lyft Driver
Lyft
185 Berry St., Suite 400, San Francisco, CA 94107
09.2022 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Arrived on time to customer appointments.
Delivery Driver
DoorDash Inc.
302 2nd St, San Francisco, CA 94107
10.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Restaurant Hostess
Lavender Bistro
78073 Cll Barcelona, La Quinta, CA 92253
11.2011 - 05.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Medical Assisting Clinical Certification - Medical Assisting Clinical
Riverside County Office of Education - Career Technical Education
Riverside, CA06.2012
Diploma -
La Quinta High School
La Quinta, CA06.2010
Skills
- Workplace Cleanliness
- Road regulations knowledge
- Punctuality
- Cleaning and sanitation
- Safety awareness
- Clean Driving Record
- Passenger transportation
- Maintenance
- Passenger Assistance
- Conflict resolution skill
- Safety Regulations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Reliability
- Excellent Communication
- Critical Thinking
- Effective Communication
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lyft Driver
Lyft
09.2022 - Current
Delivery Driver
DoorDash Inc.
10.2020 - Current
Restaurant Hostess
Lavender Bistro
11.2011 - 05.2016
Medical Assisting Clinical Certification - Medical Assisting Clinical
Riverside County Office of Education - Career Technical Education
Diploma -
La Quinta High School