Sara Ready
2885 Jamaica Street,FL
Summary
Dynamic server trainer with a proven track record at The Serving Spoon, enhancing customer satisfaction through effective training and menu memorization. Skilled in order accuracy and cash handling, I fostered a collaborative environment, driving team performance and loyalty while resolving customer concerns promptly.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, and customer relations.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Screen Kings SRQ
09.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
Server Trainer
Sonnys Real Pit BBQ
07.2021 - 03.2022
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for staff.
- Monitored team performance, providing constructive feedback for improvement.
- Coordinated training sessions, ensuring alignment with operational goals.
- Assisted in maintaining a positive work environment through effective communication.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Server
The Serving Spoon
03.2022 - 06.2024
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Accurately processed orders using point-of-sale system, maintaining order accuracy and efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Manager
Burger King
03.2018 - 12.2018
- Oversaw daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Developed staffing schedules to optimize labor costs while maintaining service levels.
- Implemented promotional campaigns to increase customer engagement and drive sales growth.
- Led team meetings to communicate goals, align efforts, and foster a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Lead Sandwich Maker
Pastry Art
01.2017 - 03.2018
- Oversaw daily sandwich production, ensuring quality and consistency across menu items.
- Trained new staff on best practices for food preparation and safety protocols.
- Streamlined sandwich assembly processes to enhance workflow efficiency.
- Collaborated with management to develop new sandwich recipes based on customer feedback.
Cleaning Assistant
Southwest Services
02.2017 - 08.2017
- Maintained cleanliness and organization of facilities to ensure a safe environment.
- Operated cleaning equipment effectively, adhering to safety protocols and guidelines.
- Assisted in inventory management by restocking supplies and reporting shortages promptly.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Conducted routine inspections to identify areas needing attention, improving overall service quality.
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
Education
High School Diploma -
Sarasota High School
Sarasota, FLSkills
- Communication with customers
- Estimate jobs
- Buying & ordering materials
- Gained relationships with customers in all my Feilds of work
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- POS system proficiency
- Cash handling
- Server etiquette
- Tableside service
- Front-of-house display creation
- Order management
- Server management
Timeline
Owner/Operator
Screen Kings SRQ
09.2022 - Current
Server
The Serving Spoon
03.2022 - 06.2024
Server Trainer
Sonnys Real Pit BBQ
07.2021 - 03.2022
Manager
Burger King
03.2018 - 12.2018
Cleaning Assistant
Southwest Services
02.2017 - 08.2017
Lead Sandwich Maker
Pastry Art
01.2017 - 03.2018
High School Diploma -
Sarasota High School
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