Sara Reeder

Work History

Farmers Insurance Company

02.2020 - Current

Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Maintained compliance with company policies, objectives, and communication goals.
Achieved results by working with staff to meet established targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
Determined proper course of action for claims processing.
Documented and communicated timely claims information while supporting accurate outcomes.
Gathered sensitive information to update customer profiles and help with appeals process.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

METLIFE

02.2018 - 02.2020

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives, and communication goals.
Achieved results by working with staff to meet established targets.

Metlife

02.2017 - 02.2018

Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Examined claims forms and other records to determine insurance coverage.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Analyzed information gathered by investigation and report findings and recommendations.
Resolved complex, severe exposure claims using high service oriented file handling.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Analyzed information gathered by investigation and reported findings and recommendations.

Metlife

06.2016 - 02.2017

Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Examined claims forms and other records to determine insurance coverage.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Analyzed information gathered by investigation and report findings and recommendations.
Resolved complex, severe exposure claims using high service oriented file handling.
Analyzed information gathered by investigation and reported findings and recommendations.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Maintained contact with claimants and attorneys to determine treatment status.

Safeco/Liberty Mutual

02.2012 - 06.2016

Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Examined claims forms and other records to determine insurance coverage.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Analyzed information gathered by investigation and report findings and recommendations.
Resolved complex, severe exposure claims using high service oriented file handling.
Investigated and assessed damage to property and reviewed property damage estimates.

Safeco/Liberty Mutual

08.2008 - 02.2016

Documented all investigation activity and presented reports to management.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Verified insurance claims and determined fair amount for settlement.
Evaluated insurance policies and analyzed damages to determine coverage.
Examined claims forms and other records to determine insurance coverage.

Creve Coeur Police Department

06.2006 - 08.2008

Questioned callers to determine nature of problems and locations to direct type of response needed.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Read system maps and caller information, and documented details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Assessed emergency requests and made quick judgment calls to determine appropriate action.