Sara Reyna

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed follow up client list and email client correspondence
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate appointment requests.
• Maintained data entry for various task such as; client appointments, daily client outreach, installation dates, and client installation information.
• Interacted with clients, solar installation contractors and professional services personnel to maintained a smooth line of communication until installation was complete.
• Served as Spanish translator in-person, via phone or email correspondence for agents and clients
• Used various platforms to maintain data entry, seek information or keep up with company updates such as; Terros, Enerflo, Basecamp, Landglide, jobflo, Everbright and SEP Contractors

• Manage a “model” after school program providing quality programming that enhances student learning and academic achievement
• Manage site expenses, ensuring quality program implementation within budgetary limits
• Accountable for $300,000 budget and grant guidelines determined by Excel Grant, ASES Grant, Department of Children Youth and Families Grant and SFUSD
• Performed continuous evaluations of program successes and failures and implemented improvement plans based off communication with students, parents, and faculty
• Networked among colleagues to improve financial backing, operational planning and goal set performance.
• Collaborate with all levels of School and District staff to ensure program goals are being met, as well as establishing and maintaining strong relationships with community leaders and stakeholders
• Responsible for recruitment, hiring, and training. Other administrative duties include volunteer paper work, attendance, timecards, and contract MOU’s, etc.

o use Concur to input receipts and code expenses
o use Paylocity to input Staff hours and performance reviews
o Google sheets/SalesForce to maintenance record of attendance

• Supporting effective space set-up and design for distance learning in-Club
• Ensure necessary supplies are available and distributed within Club Manage and organize donated and DCYF funded safety, educational support, and enrichment supplies
• Communicate with key schools to align academic programming with member and family needs
• Work with the Director of Citywide Education to identify youth with IEPs or 504s for further coordinated support
• Bring staff/Clubhouse/youth/family voices to meetings
• Work with the Clubhouse Director to monitor data and youth engagement
• Support an aligned system for youth emails/passwords, and other needed information to improve academic support
  ● Onboard new members and coordinate with DCYF and partner schools to place kids most in need.

• Worked in close collaboration with the One Purpose Principal, teachers and Club Staff to support student academic achievement and partner expectations
• Promoted program visibility, support recruitment and outreach efforts of new students at both school campuses, and within Boys & Girls Clubs of San Francisco
• Worked with Club’s Administrative Assistant to ensure accurate and timely collection of attendance and participation data by accessing the Traxsolutions database on a daily/weekly basis; analyze the data for any inconsistencies or incomplete entries and cross referencing actual numbers to program goals. Provided weekly, monthly and semester data and program updates to: School, Club & Organization Leadership
• During Covid: Pivoted to ensure club was following all safety guidelines, resources given to families in need and school communication to maintain successful distant learning.

• Responsible for the cultivation and development of a THINK Together identified “model site”, where program quality, safety and delivery are identified to be exemplary
• Establish and develop recruitment and retention strategies that increase student attendance and exceed grant objectives
• Responsible for all aspects of employment; recruitment, interviewing, training, coaching and appraising performance for staff and volunteers
• Collaborate with Fund Development department to coordinate site visits for community leaders, school administrators and funders
• Implement and support a culture of continuous quality improvement by analyzing data provided through evaluation and assessment and develop strategic plans in collaboration with internal and external partners

● . Other administrative duties include staff schedules, timecards, program reports, grant reports

o use ADP to input staff hours
o use Cityspan to input and track attendance
o use Comerica to input receipts and expense reports

• work directly with an assigned class of approximately 20-25 students, acting as a positive adult role model, coach, and mentor
• Ensured that THINK Together students reached their potential takes a tremendous amount of hard work, flexibility, and commitment
• Implemented well-received activities and events.
• Maintained and build relationship with students, families and teachers to ensure aligned communication

● An after school program where I was a substitute leader for a group of 20 kids.
● Assisted with the distribution of snacks
● Had a schedule that ensured snack time, homework time, and activity time.

● Give assistance during homework time.

● Answers phone calls, schedules customer appointments and supports customer.

● Carried out administrative duties such as filing, inputting hold tag information, copying,binding, scanning etc.

● Stored old Account Payables and Receivables

● Maintaining accurate filing of Account Payables and Receivables invoices. As well withmaking new folders when full.

● Mail out Invoices

● Exhibits polite and professional communication via phone, e-mail, and mail.

● Support colleagues by performing tasks related to organization and strong communication.

● Used Everest Software to look up product inventory, price and customer information

● Calling in for any facility repairs, maintenance or ordering supplies as needed

● Provides information by answering questions and requests.

● Mailing out Daily delivery sites to all staff