Megan Kurceski
Rockaway
Summary
Accomplished Visual Merchandising Manager skilled at increasing customer numbers and store revenues with attractive product displays. Adaptable to changing trends and competent in establishing clear directives with well-organized plans.
Overview
9
9
years of professional experience
Work History
Operations/Visual Merchandising Manager
JJill
02.2024 - Current
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Collaborate with marketing team to ensure consistency in messaging and branding while also staying relevant in current industry trends
Assistant Manager
J Jill
02.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Manager
J Jill Group
08.2021 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Team Lead/Bartender
Harrigans Pub
10.2014 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Oversee all aspects of bar operations
- Work with management to create specials, promotions, and events
Education
Associate of Science - Criminal Justice/Political Science
County College of Morris
Randolph Township, NJ12.2013
Skills
- Customer experience
- Merchandise presentation
- Creative vision
- Visual storytelling
- Retail Operations
- Sales Analysis
- Customer Service
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Adaptability and Flexibility
- Event Coordination
Timeline
Operations/Visual Merchandising Manager
JJill
02.2024 - Current
Assistant Manager
J Jill
02.2022 - 02.2024
Sales Manager
J Jill Group
08.2021 - 02.2022
Team Lead/Bartender
Harrigans Pub
10.2014 - 02.2022
Associate of Science - Criminal Justice/Political Science
County College of Morris
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