Sara Rickords
Galesburg,IL
Summary
Proven leader in front office operations, adept at staff training and development, with a track record of enhancing customer service at OSF Healthcare. Excels in multitasking and organizational skills, significantly improving team efficiency and client satisfaction. Skilled in software and adept at fostering a positive work environment through effective staff supervision and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
OSF Healthcare
03.2021 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Assistant
Cottage Clinic
09.2019 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
N/A - General
Carl Sandburg College
Galesburg, ILSkills
- Issue handling
- Shift Scheduling
- Staff Management
- Multitasking proficiency
- Front Desk Operations
- Decision-making capabilities
- Oral and writing communication
- Staff Training and Development
- Data Entry
- Scheduling and calendar management
- Complaint Handling
- Staff Supervision
- Skilled in Software
- Emergency Procedures
- Administrative tasks
- Team Management
- Records Management
- Customer Service
- Employee Supervision
- Training and coaching
- Financial Reporting
- Policy and procedure modification
- Problem-Solving
- Time Management
- Multitasking and Organization
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
Certification
I have received many Focused Recognition certificates. I strive in always helping not only my peers but also the public.
Timeline
Front Office Supervisor
OSF Healthcare
03.2021 - Current
Front Office Assistant
Cottage Clinic
09.2019 - 03.2021
N/A - General
Carl Sandburg College
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