Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Sara Rieker

Sara Rieker

Business Operations Leader
Selah ,WA

Summary

  • Seasoned member of Management with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business, the overall experience and the day-to-day processes and procedures.
  • Excellent communication skills, a talent for spotting areas in need of improvement and good at implementing changes with strategic approaches.
  • Versatile and innovative; skilled at seeing the "big picture" while also being able to focus on smaller areas of the business.
  • Forward-thinking, efficient and effective
  • Proactive, hardworking and focused on continuous operational improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Costco Wholesale
Yakima, WA
10.2016 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and confusion in new implemented processes and procedure's.
  • Upheld company standards of leadership for employees, consistently making sure to lead by example.
  • Partnered with vendors and/or suppliers to effectively manage relationships.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime.
  • Assisted in recruiting and the hiring process from beginning to end.
  • Trained and guided teams who in turn produced high productivity numbers and set a standard for performance metrics.
  • Handled escalated corporate issues while training teams on how to effectively handle difficult situations; maintaining excellent customer service no matter the situation.
  • Promoted a positive work environment which begins with being a good leader; as well as a positive customer experience by providing top of the line service every time.

Financial Service Specialist III

Department Of Social & Health Services, DSHS
Yakima, WA
07.2003 - 06.2016
  • Developed plans and solutions by evaluating each families need (for food, housing, medical, childcare) and then focusing on how to improve each's current situation, ultimately leading to self sufficiency. Taught budget basics, provided guidance and resources based on need.
  • Processed applications, reviews, change of circumstances. Responded to customer questions and concerns.
  • Conducted research answering questions and handled general issues using multiple computer programs, different systems and a multitude of resources.
  • Documented customer benefits, interactions and relationships using CRM systems and other department programs.

Education

Business Administration And Management

Yakima Valley Community College, Yakima, WA
08.2004

Associate Of Applied Science - Psychology

Washington State University, Pullman, WA
05.2003

High School Diploma - General

A. C. Davis High School , Yakima, WA
06.2001

Skills

  • Onboarding and Orientation
  • Team Leadership
  • Customer Service
  • MS Office, Google
  • Cultural Awareness
  • Employee Motivation
  • Project Development
  • Interviewing and Prescreening
  • Process Development and Streamlining

Certification

-Straight Line Leadership

-Standard of Ethics for Managers and Supervisors

-Drawing The Line

-Supervisor in Training (6 wk training

-HIPPA Basics

-Using Option STOP

-Security Essentials for Corporate Users

-PCI and Card Security for IT and Corporate Users

-Everyday Bias

-Hire For Success

-Hazardous Materials DOT (Courses 1 and 2)

-Hazmat Universal Waste




Timeline

Supervisor of Operations - Costco Wholesale
10.2016 - Current
Financial Service Specialist III - Department Of Social & Health Services, DSHS
07.2003 - 06.2016
Yakima Valley Community College - , Business Administration And Management
Washington State University - Associate Of Applied Science, Psychology
A. C. Davis High School - High School Diploma , General

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Sara RiekerBusiness Operations Leader