Sara Robbiano
Modesto,California
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Adept at elevating guest experiences through exceptional housekeeping and customer service, as demonstrated at Best Western Hotel. Skilled in leading teams to achieve quality standards and efficiency, with a strong background in hospitality and problem-solving. Increased employee performance through targeted training, showcasing deep cleaning expertise and effective communication. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
4
4
years of professional experience
Work History
Housekeeper
Salt Creek Casino
09.2017 - 03.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Supervisor
Best Western Hotel
06.2014 - 07.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
Education
High School Diploma -
08.2003
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Customer service-focused
- Deep cleaning expertise
- Excellent oral and written communication
- Customer-Oriented
- Physically strong
- Complex Problem-Solving
- Guest Relations
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Worked 6 overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to 15 rooms per shift.
- Promoted to housekeeping supervisor for exceeding company goals and expectations for 12
- months.
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Housekeeping Supervision Training certificate, Best western - 2014
- Bed bug training certificate License - [Timeframe]
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork from home optionPaid sick leavePaid time offLanguages
English
Timeline
Housekeeper - Salt Creek Casino
09.2017 - 03.2018
Housekeeping Supervisor - Best Western Hotel
06.2014 - 07.2017
Valley Oak Independant Study - High School Diploma,
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