Sara Robertson
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Rogers Burgers. Skilled in team management, conflict resolution, and POS operations. Demonstrated ability to mentor staff, leading to increased productivity and morale. Expert in maintaining health and safety standards, with a knack for effective leadership and employee motivation.
Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service.
Professional manager with strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.
Professional retail leader with proven track record in supervisory roles. Adept at managing daily operations, resolving conflicts, and ensuring seamless workflow. Known for fostering team collaboration and achieving high performance standards. Reliable and adaptable with strong focus on customer service and operational excellence.
Overview
9
9
years of professional experience
Work History
Shift Manager/Key Holder
Rogers Burgers
04.2024 - 10.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
Crew Member Trainer
Burger King
11.2017 - 03.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
Customer Service Representative
Qualfon
04.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
CNA
Valley Vista Care Center
11.2015 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Master's in Social Work - Social Sciences
Lewis Clark State College
Lewiston, ID06-2027
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Policy enforcement
- Health and safety
- Customer service
- Store organization
- Drawer balancing
- Upsell training
- POS operations
- Team leadership
- Teamwork and collaboration
- Decision-making
- Work Planning and Prioritization
- Hiring and training
- Professional and courteous
- Managing operations and efficiency
- Staff training
- Problem resolution
- Shift scheduling
- Idea development and brainstorming
- Negotiation and conflict resolution
- Training and development
- Good judgment
- Goal setting
- Documentation and reporting
- Computer skills
- Employee coaching and mentoring
- Needs assessment
- Task delegation
- Cost control
- Lead generation
- Emergency response
- Administration and reporting
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Customer relations
- Team building
- Task prioritization
- Self motivation
- Professionalism
- Employee training
- Conflict resolution
- Interpersonal skills
Timeline
Shift Manager/Key Holder
Rogers Burgers
04.2024 - 10.2024
Crew Member Trainer
Burger King
11.2017 - 03.2020
Customer Service Representative
Qualfon
04.2016 - 09.2017
CNA
Valley Vista Care Center
11.2015 - 03.2016
Master's in Social Work - Social Sciences
Lewis Clark State College
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