Sara Rodriguez
Buena Park,CA
Summary
Dynamic customer service professional with extensive experience at American Mail & Print, adept at utilizing CRM software to enhance client relations and drive service improvements. Skilled in staff training and active listening, I consistently deliver exceptional customer experiences while streamlining order processing and ensuring accurate transaction handling.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Mail & Print
01.2024 - Current
- Resolved customer inquiries by utilizing CRM software to ensure timely and accurate responses.
- Assisted in training new representatives on effective communication techniques and product knowledge.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Implemented feedback mechanisms to capture customer insights, driving improvements in service delivery.
Cashier
Marshalls
12.2022 - 01.2024
- Supported inventory management by restocking shelves and monitoring product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to manage high volumes of customers during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Dennys Restaurant
01.2019 - 06.2021
- Greeted and seated guests, ensuring exceptional first impressions and positive dining experiences.
- Managed reservation system, optimizing table turnover and enhancing customer satisfaction.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Trained new hosts on company policies, customer service standards, and reservation protocols.
Retail Sales Associate
Fashion Q
01.2019 - 08.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new team members on customer service protocols and store procedures.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
Cashier
Wienerschnitzel
01.2015 - 01.2019
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments accurately to ensure smooth transactions.
Education
High School Diploma -
La Vista High School
FullertonSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Client relations
- Microsoft outlook
- Paperwork processing
- Order processing
- Staff training
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
American Mail & Print
01.2024 - Current
Cashier
Marshalls
12.2022 - 01.2024
Host
Dennys Restaurant
01.2019 - 06.2021
Retail Sales Associate
Fashion Q
01.2019 - 08.2020
Cashier
Wienerschnitzel
01.2015 - 01.2019
High School Diploma -
La Vista High School
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