Summary
Overview
Work History
Education
Skills
Timeline
Qualification Summary
Generic

Sara Rodriguez Gamboa

Kissimmee,FL

Summary

Dynamic professional with a strong background in customer service, sales, and appointment setting, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. Collaborative team player who adapts seamlessly to evolving needs while maintaining a results-oriented focus through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.

Overview

15
15
years of professional experience

Work History

Remote Validator

Crown Outsourcing
01.2024 - Current
  • Maintained exceptional attention to detail while reviewing large volumes of calls and collecting data to process donations.
  • Recognize and thank donors promptly and appropriately for their contributions, fostering continued support.
  • Raised funds through phone donations and mail-in contributions.

Appointment Setter

Easy Rest Adjustable Beds
07.2020 - 12.2023
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled appointments and entered accurate data in system
  • Achieved improvements in productivity and met daily goals consistently

Appointment Setter

Outsource Marketing INC
11.2016 - 02.2017
  • Extensive experience in B2B appointment booking and scheduling
  • Learned an ability to schedule and coordinate high volumes of potential client appointments
  • Maintained accurate and complete records and notes of all potential client information

Customer Service Associate

Amazon
12.2015 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Telemarketer

Better life systems
06.2013 - 11.2015
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Sold medical alert systems to senior citizens using automatic dialers
  • Matched clients to specific packages based on needs and affordability
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.

Concierge

Vacation Village OPC
02.2011 - 04.2013
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Advertised promotional gifts and qualified clients for discounts
  • Consistently generated tours for the resort and met standards of the company

Education

High School Diploma -

Liberty High School
Kissimmee, FL
05-2011

Skills

  • Skilled in Microsoft Word, Excel, and PowerPoint
  • Effective communication
  • Accuracy and precision
  • Reliability

Timeline

Remote Validator

Crown Outsourcing
01.2024 - Current

Appointment Setter

Easy Rest Adjustable Beds
07.2020 - 12.2023

Appointment Setter

Outsource Marketing INC
11.2016 - 02.2017

Customer Service Associate

Amazon
12.2015 - 10.2016

Telemarketer

Better life systems
06.2013 - 11.2015

Concierge

Vacation Village OPC
02.2011 - 04.2013

High School Diploma -

Liberty High School

Qualification Summary

  • Several years of experience in Customer Service/Sales/Appointment Setting
  • Well versed in problem analysis and problem solving
  • Positive attitude and disciplined work ethic
  • Strong interpersonal communications skills

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