Tessa Rollo
Seattle,WA
Summary
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Highly cooperative and generous team player with deep love for working with people, bringing patience, empathy, and persuasive communication skills to create enjoyable dining experiences. Extremely hard working and a positive company representative. Skilled in anticipating and meeting guest needs promptly while ensuring a collaborative atmosphere. Adept at handling diverse customer interactions with care and precision, fostering a welcoming environment for all.
Overview
7
7
years of professional experience
Work History
HOSPITALITY EXPERIENCE: Lead Server
Thomas St Warehouse
07.2024 - 11.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Competently covered entire restaurant, when needed
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Skilled at building customer relationships, resulting in repeat customers
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Server
STK Bellevue
02.2024 - 06.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Extensive wine and cocktail knowledge
Lead Server/ Manager
Grappa
10.2020 - 01.2022
- Skillfully led a team for exceptional service and customer experience at high end restaurant
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Contributed to team success by consistently meeting or exceeding customer experience, as evidenced in tip percentages.
Dining room/ Cocktail Waitress
Little Ollies
05.2019 - 09.2020
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
Waitress
Olive Garden
01.2018 - 04.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
ESTHITICIAN EXPERIENCE: Lash Tech
Amazing Lash Studio
04.2023 - 09.2023
- Served every client for their idea lash set, ensuring they were well taken care of.
- Used every safety precaution to ensure a safe, efficient service.
- Established a rapport with clients to keep them coming back to me as I built my books.
Owner, Esthetician
BRATTY Boutique
03.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Provided expert esthetician services, including facials, waxing, brows and lash lifts and extensions.
Esthetician and Social Media Coordinator
Queen Bee Salon and Spa
03.2023 - 01.2024
- Educated clients on proper skincare routine maintenance
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Created daily social media posts to increase client engagement, visibility and salon business.
Education
High School Diploma -
East High School
Denver05-2017
Esthetician License - Esthetician
Evergreen Beauty College
Renton, WA11-2023
Skills
- Natural Leader
- Strong Work Ethic
- Dependable Team Player, comfortable with multitasking and fast past work
- Exceptional computer and technology abilities
- Excellent Problem solving and Communication skills
- Competent with numerous POS systems
- Social media coordination
- Wine and food pairing knowledge
Timeline
HOSPITALITY EXPERIENCE: Lead Server
Thomas St Warehouse
07.2024 - 11.2024
Owner, Esthetician
BRATTY Boutique
03.2024 - Current
Server
STK Bellevue
02.2024 - 06.2024
ESTHITICIAN EXPERIENCE: Lash Tech
Amazing Lash Studio
04.2023 - 09.2023
Esthetician and Social Media Coordinator
Queen Bee Salon and Spa
03.2023 - 01.2024
Lead Server/ Manager
Grappa
10.2020 - 01.2022
Dining room/ Cocktail Waitress
Little Ollies
05.2019 - 09.2020
Waitress
Olive Garden
01.2018 - 04.2019
High School Diploma -
East High School
Esthetician License - Esthetician
Evergreen Beauty College
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