Sara Roman
Charlotte,NC
Summary
Versatile and results-driven professional with extensive experience across various roles, including a pivotal position at Legions Brewery. Excelled in enhancing customer satisfaction through exceptional service and culinary skills, achieving significant waste reduction. Demonstrated strong leadership in team management and a keen ability to improve operational efficiencies. Skilled in cooking and customer service, showcasing a blend of hard and soft skills critical to the hospitality and service industry.
Overview
12
12
years of professional experience
Work History
Cook
Legions Brewery
11.2023 - Current
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Monitored food safety standards to uphold health regulations.
- Engaged with guests to gather feedback and improve menu offerings.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Cooked meals to meet customer dietary preferences and special requests.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Translator Assistand
Fher Landscaping
05.2024 - 10.2024
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Increased audience engagement by localizing website content and social media posts for international markets.
Pulling Shift Supervisor
Sonopress
10.2021 - 05.2023
- Enhanced staff proficiency in customer interaction techniques.
- Facilitated team discussions to address challenges and implement changes.
- Conducted regular inventory checks to maintain stock levels.
- Established procedures for handling defective items to reduce waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Pastry Cook
Golden Grains Bakery
09.2017 - 02.2019
- Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
- Managed inventory levels and placed orders for ingredients, maintaining sufficient stock levels while minimizing waste.
- Scaled out and mixed ingredients according to recipes and procedures.
- Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
- Demonstrated attention to detail in crafting intricate pastry designs, resulting in excellent presentation and visual appeal for customers.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
- Stayed current on industry trends and emerging techniques, attending workshops and conferences to continuously improve skills as a pastry cook.
- Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.
- Coordinated closely with catering department on large-scale orders or events requiring customized baked goods or desserts for clients'' specific needs.
- Collaborated with fellow pastry cooks to develop innovative recipes, resulting in increased sales and positive customer feedback.
Quality Control Inspector
CDL Manufactory
11.2015 - 05.2016
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
Store Manager
SUBWAY®Restaurants
05.2013 - 10.2015
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Hospitality and service industry background
Languages
Spanish
Native or Bilingual
Timeline
Translator Assistand
Fher Landscaping
05.2024 - 10.2024
Cook
Legions Brewery
11.2023 - Current
Pulling Shift Supervisor
Sonopress
10.2021 - 05.2023
Pastry Cook
Golden Grains Bakery
09.2017 - 02.2019
Quality Control Inspector
CDL Manufactory
11.2015 - 05.2016
Store Manager
SUBWAY®Restaurants
05.2013 - 10.2015
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