SARA ROSE
Kathleen,GA
Summary
Resourceful Executive Assistant with a versatile skill set developed over eight years of experience supporting C-suite executives, founders, and sales leaders. Proficient in managing complex schedules, coordinating resources, and maintaining confidential records. Demonstrated expertise in social media management, data analytics, and content creation. Skilled at optimizing workflows, fostering team collaboration, and providing high-quality administrative support. With my experience and education, I am ready to bring my exceptional organizational skills and proactive problem-solving to a fast-paced environment. I look forward to contributing to a dynamic team and making a meaningful and successful impact.
Overview
14
14
years of professional experience
Work History
Executive Assistant/Social Media Manager
Unknown Media House
Perry, GA
06.2023 - 12.2023
- Assisted in recruiting, onboarding, and training new employees.
- Supervised staff members, organized schedules, and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted owner by preparing reports and presentations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Designed promotional materials using graphic design software applications.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Managed the daily operations of all assigned social media accounts.
- Created engaging content for multiple social media platforms, such as Instagram and Facebook.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Prepared monthly calendar to manage online content across multiple platforms.
- Used editing and graphic design tools to create content and visuals for social channels.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Oversaw creating and maintaining social media calendars to ensure consistent content delivery and campaign alignment.
- Utilized social media management tools (e.g., Hootsuite, Loomly, Metricool) to schedule posts, track engagement, and analyze performance.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
Customer Relations Specialist
Fit Fresh Foodie
Perry, GA
11.2021 - 08.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained high standards of privacy and security for customer information
- Successfully managed customer communication through multiple channels, including inbound calls, chats, and emails, to provide satisfactory solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Cultivated impactful customer relationships and drove business development through product knowledge delivery.
Executive Assistant/Brand Manager
Michael Mondavi Family Estate
Napa, CA
10.2019 - 04.2021
- Supported the Founder/President of Winemaking in administrative tasks.
- Addressed top-level, high-priority issues while maintaining professional administrative discretion.
- Contributed to the success of marketing and advertising campaigns by developing effective marketing materials, including email blasts and social media posts.
- Represented organization and Founder/President of Winemaking in meetings through e-conference format.
- Managed grape procurement contracts and oversaw grape sales.
- Supervised all aspects of virtual tasting event planning and execution, ensuring prompt receipt of wine.
- Evaluated potential ROI opportunities before presenting to the President of Winemaking.
- Prepared and submitted expense reports efficiently.
- Collaborated with a custom wine client to align sales and production objectives for new vintage wines.
- Reviewed label placement during wine labeling QA checks.
- Ensured timely availability of wine for shipping and client target launch date by meeting all bottling and labeling deadlines.
- Assisted in essential daily tasks, enabling employer to focus on critical responsibilities.
- Managed personal and professional schedules, including reminders for important meetings and events.
- Assisted with communication, correspondence typing, and information retrieval.
Administrative Assistant to the VP of Sales
Folio Fine Wine Partners
Napa, CA
06.2018 - 10.2019
- Coordinated travel arrangements for the VP of Sales, both domestically and internationally, to ensure efficient and seamless experiences.
- Prepared and submitted expense reports
- Coordinated dates, travel logistics, and secured meetings with distributors for Top to Top Meetings and WSWA.
- Managed VP of Sales' calendar, setting up meetings and scheduling appointments.
- Monitored VP of Sales' voicemail to ensure prompt response to messages.
- Coordinated wine sample ordering and shipping for Sales team requests.
- Collaborated with Marketing and Sales managers to secure supplier travel dates.
- Worked closely with international and domestic suppliers to book hotels and transportation for upcoming market work.
- Provided suppliers with detailed travel logistics and marketing appointment itineraries in advance of market work schedules.
- Assisted the Administrative Team in maintaining office facilities, managing phone coverage, and providing backup support.
- Greeted and assisted visitors professionally, handling inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
Mortgage Operations Supervisor
Allied Solutions, LLC
Napa, CA
02.2015 - 06.2018
- Guided, coached, and mentored department employees.
- Ensured effective training of department employees, aligning their knowledge with department goals.
- Attended and actively participated in HR and Management training.
- Ensured compliance with HR policies regarding interviewing, counseling, evaluation, and coaching.
- Scheduled and organized a range of meetings with both internal and external stakeholders effectively.
- Exhibited exceptional abilities in both interpersonal and written communication.
- Managed and tracked project deadlines, ensuring timely completion of work.
- Decreased client past due billing by over $700,000 within 1 year of promotion.
- Assisted in the creation and revision of procedure manuals.
- Responsible for initiating, maintaining, monitoring, and auditing the work of direct reports.
Mortgage Service Administrator
Allied Solutions, LLC
Napa, CA
01.2014 - 02.2015
- Enhanced efficiency by generating and delivering tracking system reports, pre-processing programs, and lender documents through various channels, such as programs, emails, and phone calls.
- Managed service-related issues with accuracy and efficiency.
- Professionally composed written material, such as letters and emails.
- Supported and collaborated with colleagues to accomplish special project objectives.
- Delivered guidance and regular supervision for projects.
- Participated in Case Management calls.
Executive Assistant/Account Manager
Kurt Kesler & Associates
Napa, CA
07.2009 - 01.2014
- Provided administrative and secretarial support to the President/Owner and VP of Sales.
- Effectively organized, managed, and scheduled a fast-paced, ever-changing calendar.
- Maintained close communication with President to meet deadlines and accurately prioritize tasks.
- Demonstrated proficiency in efficiently handling email communication and addressing sensitive matters.
- Collaborated with and supported Office Manager.
- Proven track record of effectively working with collaborative teams to implement organizational goals.
- Worked on projects and tasks in alignment with the President's objectives and goals.
- Managed relationships with over 60 clients, serving as their primary point of contact.
- Ensured timely and successful delivery of weekly reports.
- Provided information on request to authorized personnel by conducting thorough research of files and records.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Education
Bachelor of Science - Agribusiness Management/Entrepreneurship
Penn State University
Online12-2024
Wine Marketing And Sales
Napa Valley College
Napa, CA2018
Skills
- High-Level Executive Support
- Strong Leadership and Interpersonal Skills
- Travel Planning and Coordination
- Meeting Planning
- Microsoft Office Proficiency
- Ability to Work Independently
- Meticulous Attention to Detail
- Personal Assistance and Task Management
- Report and Presentation Creation
- Calendaring and Scheduling
Skills
- Leadership and mentoring
- MS Office (Excel, Word, Power Point, and Teams)
- Lotus Notes
- Outlook
- Quick Books
- Customer Relationship Management (CRM) Software
- Slack
- G Suite
Affiliations
- Sheri Sauter Award Nominee for providing outstanding customer service
- Napa Conversion Project Award given to employees that made a noticeable contribution to the company’s conversion in 2015
- Completed two levels of internal leadership training
Timeline
Executive Assistant/Social Media Manager
Unknown Media House
06.2023 - 12.2023
Customer Relations Specialist
Fit Fresh Foodie
11.2021 - 08.2022
Executive Assistant/Brand Manager
Michael Mondavi Family Estate
10.2019 - 04.2021
Administrative Assistant to the VP of Sales
Folio Fine Wine Partners
06.2018 - 10.2019
Mortgage Operations Supervisor
Allied Solutions, LLC
02.2015 - 06.2018
Mortgage Service Administrator
Allied Solutions, LLC
01.2014 - 02.2015
Executive Assistant/Account Manager
Kurt Kesler & Associates
07.2009 - 01.2014
Bachelor of Science - Agribusiness Management/Entrepreneurship
Penn State University
Wine Marketing And Sales
Napa Valley College
Similar Profiles
John HandlinJohn Handlin
Account Executive at NRG Media / Broadcast House MediaAccount Executive at NRG Media / Broadcast House Media
Abigail HydeAbigail Hyde
Planning & Buying Media Executive at Canopy Media (Media Advertising Sales House)Planning & Buying Media Executive at Canopy Media (Media Advertising Sales House)
DORCAS BROUDORCAS BROU
Production Assistant at House Painter Media LLCProduction Assistant at House Painter Media LLC
Wanda F. BrownWanda F. Brown
Cash Operations Specialist II at Ricoh AmericasCash Operations Specialist II at Ricoh Americas
Daniela VelasquezDaniela Velasquez
Education and Training Technician at Robins Air Force BaseEducation and Training Technician at Robins Air Force Base