Sara Rosenfeld
Massapequa Park,NY
Summary
Dynamic professional with extensive experience at Northwell Health, excelling in project management and customer service. Proven track record in enhancing operational efficiency and resolving complex administrative issues. Adept at data management and fostering strong relationships, driving impactful results through effective leadership and process improvement initiatives.
Overview
10
10
years of professional experience
Work History
Senior Distributor / Supplier Support Manager
Hart Agency
Melville
08.2019 - 10.2023
- Delivered high-level administrative support to Executive Director and leadership staff.
- Monitored operational processes using compliance management platform to ensure adherence to regulations.
- Recruited, interviewed, and trained junior administrative staff to enhance departmental efficiency.
- Maintained data entry requirements by applying established program techniques and procedures.
- Gathered and analyzed data through various methods to inform customer goal-setting.
Practice Office Coordinator
Northwell Health
Garden City
11.2018 - 07.2019
- Promoted to office coordinator.
- Leads and guides clerical staff in the performance of diversified administrative and secretarial duties.
- Assists in resolving difficult or complex administrative issues.
- Collects, verifies and records demographic, insurance and referral information.
- Responds to and resolves patient questions and issues.
- Performs various patient billing, collection, and third-party reimbursement functions.
Practice Office Associate
Northwell Health
Garden City
11.2017 - 11.2018
- Schedules and confirms patient appointments and arrival.
- Collects, verifies and records demographic, insurance and referral information.
- Collects, records and receipts outstanding payments.
- Maintains patient and correspondence transcription records.
- Collects, sorts, files, locates and distributes needed information, materials, records and paperwork.
- Proof reads transcribed correspondence.
Administrative Assistant – Facilities Management
Girl Scouts of Eastern Massachusetts
Waltham
12.2015 - 09.2016
- Maintain the council’s facilities database to include providing reports on property utilization and maintenance activity scheduling.
- Established and implemented administrative policies and procedures for the office.
- Developed new filing and organizational practices, giving the council significant savings in late fees and contracted labor expenses.
- Create and provide monthly expense reports, reflecting supporting documents and budget indexes.
Customer Engagement Specialist
Girl Scouts of Eastern Massachusetts
Waltham
10.2013 - 12.2015
- Coordinated membership programs for highest positive impact that aligned the customer with the Girl Scout Mission.
- Analyzed, reported and made recommendations to provide members and administration with relevant information for effective results.
- Worked independently on projects of complex scope, utilizing strong proficiency in written, verbal, Microsoft Office Suite.
- Collaborated in implementation of business processes to improve the quality of the council’s data management.
Education
Bachelor - Industrial and Labor Relations
SUNY College at Old Westbury
Westbury, NY01.2011
Associates Degree - Hotel Technology Administration
Nassau Community College
Garden City, NY01.2010
Skills
- Project Management
- Process Improvement
- Customer Service
- Billing
- Complex Communication
- Leadership Support
- Confidentiality
- Teamwork
- Relationship Development
- Payroll
- Microsoft Suite
- Event Planning
- Data Entry
- Database Management
Timeline
Senior Distributor / Supplier Support Manager
Hart Agency
08.2019 - 10.2023
Practice Office Coordinator
Northwell Health
11.2018 - 07.2019
Practice Office Associate
Northwell Health
11.2017 - 11.2018
Administrative Assistant – Facilities Management
Girl Scouts of Eastern Massachusetts
12.2015 - 09.2016
Customer Engagement Specialist
Girl Scouts of Eastern Massachusetts
10.2013 - 12.2015
Bachelor - Industrial and Labor Relations
SUNY College at Old Westbury
Associates Degree - Hotel Technology Administration
Nassau Community College