Summary
Overview
Work History
Education
Skills
Timeline
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Sara Ross

Noble,OK

Summary

Dynamic and adaptable Emergency Room Technician with a proven track record at Norman Regional Hospital. Excelled in fast-paced environments, enhancing patient care through expert emergency medical procedures and efficient patient registration. Demonstrated exceptional organizational skills and reliability, alongside proficiency in MEDITECH EHR software. Achieved notable improvements in patient record accuracy and emergency department process efficiency.

Overview

27
27
years of professional experience

Work History

Emergency Room Technician

Norman Regional Hospital
08.2006 - Current
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Liaised between nurses, physicians, patients and visitors.
  • Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
  • Performed quality assurance checks on medical equipment, promptly identifying and reporting any malfunctions or maintenance needs.
  • Boosted team morale and maintained positive work environment, even under stressful conditions.
  • Increased accuracy of medical records by meticulously documenting patient information and treatment procedures.
  • Completed necessary reports and documentation on time and to specifications.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Supported office operations by expertly handling administrative needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents. Maintained hippa compliance.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

Office Manager

Jay Fitzgerald Orthodontics
07.2004 - 07.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Registrar

Norman Regional Hospital
04.2001 - 06.2004
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Supported efficient discharge processes by providing patients with necessary paperwork, instructions, and follow-up appointments when required.
  • Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
  • Improved hospital revenue by verifying billing codes for services rendered during patient visits, ensuring proper reimbursement from insurers or self-pay patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.

Medical Records Clerk

Norman Clinic
02.1998 - 04.2001
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.

Education

Sociology/Psychology

Rose State College
Oklahoma City, OK

Skills

  • 12-lead EKG monitoring
  • CPR
  • Vital signs monitoring
  • Emergency medical procedures
  • Medical terminology
  • Information documentation
  • Geriatric care
  • Sanitizing procedures
  • Environmental emergency care
  • Transportation coordination
  • Patient registration
  • Regulatory compliance
  • Patient admissions
  • Patient status updates
  • ER support
  • Replenishing supplies
  • Admissions and discharge processes
  • Physician support
  • Electronic medical record software
  • MEDITECH EHR software
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

Emergency Room Technician

Norman Regional Hospital
08.2006 - Current

Office Manager

Jay Fitzgerald Orthodontics
07.2004 - 07.2006

Registrar

Norman Regional Hospital
04.2001 - 06.2004

Medical Records Clerk

Norman Clinic
02.1998 - 04.2001

Sociology/Psychology

Rose State College

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Sara Ross