Sara Rott
Johnstown
Summary
Competent and effective hard worker with managerial, sales, clerical, administrative and customer service experience. Professional individual with excellent interpersonal skills to deal effectively and courteously with customers, co-workers, and management. Goal and action-oriented team player who effectively manages tasks with minimal supervision and great accuracy. Dedicated and reliable individual with good work ethics.
Overview
14
14
years of professional experience
Work History
Sales Operations Supervisor
The Wasserstrom Company
03.2017 - Current
- Answering phone and e-mail inquiries
- Assisting with and processing orders, credits, returns and other online inquiries
- Managing contract orders- Including managing order guides, quoting, placing orders, obtaining payment, scheduling, and confirming delivery
- Managing every-day reports, I.E.) Backorders, Forecasts, Discontinues Items, Etc
- Lead and support a team(s) of 11-15 associates
- Hiring, Training and Developing associates
- Evaluating associate performance, addressing performance issues and handling terminations/promotions if applicable
- Supporting problem resolution and decision making
- Overseeing daily operations and ensuring efficiency
- Spearheaded cross-functional initiatives between the sales operations team and other departments to enhance overall efficiency within the organization.
Customer Service Representative and Front Desk Clerk/Cashier
The Bullet Ranch
10.2013 - 03.2017
- Answering phone, e-mail, and face-to-face inquiries
- Assisting with and processing applications, memberships and permits
- Processing payments, purchases and membership fees
- Filing paperwork
Lead Server/Greeter and Bridal Attendant
Tall Timbers
08.2011 - 09.2015
- Serve meals
- Greet guests
- Assist the bride, as the Bridal Attendant
- Serve as the Lead Staff Member (train associates and coordinate tasks)
Front Desk Clerk/Cashier
Ella’s Flowers
03.2013 - 10.2013
- Answering phone, e-mail, and face-to-face inquiries
- Processing and tracking orders
- Organizing delivery schedules
- Processing payments
- Filing paperwork
Education
Columbus State Community College
Columbus, OH12.2019
Central Ohio Technical College
Newark, OH08.2016
Diploma -
Watkins Memorial High School
Pataskala, OH06.2013
Skills
- Customer relationship building
- Sales training
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Excellent communication
- Team leadership
Affiliations
- I have a child who has several medical needs/delays. I have been intimately involved in every step of her care. I am familiar with medical terminology and processes specifically relating to our experience such as, but not limited to: feeding delays, intense and outpatient feeding therapies, physical therapy, occupational and speech therapy, G-Tubes, and Cerebral Palsy,
Timeline
Sales Operations Supervisor
The Wasserstrom Company
03.2017 - Current
Customer Service Representative and Front Desk Clerk/Cashier
The Bullet Ranch
10.2013 - 03.2017
Front Desk Clerk/Cashier
Ella’s Flowers
03.2013 - 10.2013
Lead Server/Greeter and Bridal Attendant
Tall Timbers
08.2011 - 09.2015
Columbus State Community College
Central Ohio Technical College
Diploma -
Watkins Memorial High School
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