Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Rowan

Clarksburg

Summary

Skilled Head Cashier with demonstrated abilities to keep team members productive and on-task with effective monitoring, training and motivational abilities. Brings strong attention to detail and proven knowledge of proper receipt processing, cash reconciliation and customer relations. Tracks team activities and cashier stations to restock supplies and adjust workflows.

Motivated Staffing Manager thrives in challenging and high-pressure environments. Collaborative team player with excellent relationship-building and communication skills.

Overview

3
3
years of professional experience

Work History

Scheduling Staffing administrator

Lowes Home Improvment
Bridgeport
03.2024 - Current
  • Coordinated recruitment processes to fill staffing needs efficiently.
  • Onboarding new employees.
  • Maintained employee records and updated files.
  • Payroll
  • Scheduled interviews and communicated with candidates throughout the hiring process.
  • Implemented employee engagement activities to foster a positive workplace culture.
  • Administered pre-employment assessments such as drug screens prior to employment start dates.
  • Managed employee relations activities such as employee recognition programs or celebrations.
  • Maintained personnel files in compliance with applicable laws and regulations.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Scheduled and conducted new employee orientations.

Head Cashier

Lowe's
Clarksburg
07.2023 - 03.2024
  • Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.
  • Conversed with customers about experiences, needs and upcoming promotions to maximize brand loyalty.
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
  • Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information.
  • Directed team to maintain consistent stock levels and organized shelving around cashier areas.
  • Handled exchanges and returns and escalated customer complaints according to company policy.
  • Addressed common questions about store products.
  • Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks.
  • Chatted with customers at checkout for friendly and personalized service.
  • Handled currency and coins, following correct procedures to minimize loss and maintain accuracy.
  • Processed customer exchanges and returns for merchandise issues.
  • Collaborated with team members across different departments.
  • Assisted customers with locating hard-to-find items.
  • Engaged customers, built connections and maintained positive attitude.
  • Restocked and front-faced shelves with merchandise.
  • Greeted customers and helped to create welcoming atmosphere.
  • Maintained high customer satisfaction levels by going extra mile to personalize service.
  • Helped customers obtain additional assistance with different needs and concerns.
  • Supervised cash register operations during busy retail hours.
  • Trained new cashiers on customer service and checkout procedures.
  • Assisted customers with transactions and product inquiries effectively.
  • Coordinated with management to resolve customer service issues promptly.
  • Maintained a clean and organized checkout area for efficiency.
  • Processed returns and exchanges following store policies accurately.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cashier/Customer Service

Lowe's
Bridgeport
03.2022 - 06.2022
  • Processed cash register transactions on POS and provided correct change.
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy.
  • Maintained high customer satisfaction levels by going extra mile to personalize service.
  • Kept up high pace to minimize customer wait times at checkout.
  • Returned non-purchased products to shelves, maintaining strong visual merchandising.
  • Greeted customers with prompt and friendly service.
  • Maintained clear checkout area for tidy presentation.
  • Promoted store loyalty programs, credit cards and protection plans to guests.
  • Assisted customers with locating hard-to-find items.
  • Cleaned and sanitized checkouts and other high-touch surfaces.
  • Received feedback and complaints while demonstrating exceptional customer service.
  • Paid attention to surroundings to best serve customers and prevent shrink.
  • Provided customers with outstanding customer service exceeding store expectations.
  • Maintained knowledge of current products and proper pricing.

Education

Certificate - Certified Phlebotomy Tech

West Virginia Junior College
West Virginia

Associate of Applied Science - Certified Medical Assistant

West Virginia Junior College
West Virginia

High School Diploma -

Liberty High School

Skills

  • Customer service
  • Organization Skills
  • Dependable
  • Honest
  • Trustworthy
  • Openminded
  • Dedicated
  • Focused
  • Knowledgeable
  • Confidential
  • Collaborative
  • Follows company directives
  • Payroll administration
  • Employee onboarding
  • Employee record management
  • Interview scheduling
  • Problem solving
  • Attention to detail
  • Employee engagement
  • Time management
  • Onboarding processes
  • Job posting creation
  • Collaborative team work
  • Employee communications
  • Policy and procedure implementation
  • Spreadsheet management
  • Training and development
  • Scheduling processes

Timeline

Scheduling Staffing administrator

Lowes Home Improvment
03.2024 - Current

Head Cashier

Lowe's
07.2023 - 03.2024

Cashier/Customer Service

Lowe's
03.2022 - 06.2022

Certificate - Certified Phlebotomy Tech

West Virginia Junior College

Associate of Applied Science - Certified Medical Assistant

West Virginia Junior College

High School Diploma -

Liberty High School

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